The company is asking me for more money due to drainage. 85% of emp That resulted in no one showing up for SIX WEEKS!!! Our team is ready to go and willing to assist you with your pool needs. ", Kasey said the company repeatedly asked them to take down the review. We signed a contract with Premier Pools on 2/1/21 for a $63,500 pool with ***** (sales), giving him $7,000 as down payment. We only build gunite (concrete pools). Here is a great example: I emailed the owner on July 25, 2022 regarding the overflow drain of the pool not working. In that time, we have built over 75,000 pools by combining the buying power of a nationwide company with the customer service you only get from a family-owned business, which is why the DIY Network chose Premier to host their show, Pool Kings. Once you gave us the go ahead, we began immediately. Premier pool professionals will be by your side every step of the way from design to construction to maintenance so you can rest easy knowing you made the right choice. Request a FREE quote HERE or call us at (855) 212-2210. We've reconnected with Premier this year, and I gotta admit. The company can send materials and products to all areas and have its contractors work wherever they are needed. Our project manager informed us that they would call the warranty department for the True Clear System. NOTHING!! Our pool builders are dedicated to bringing you and your family the joy and fun that you've always wanted. The pool is supposed to be set the existing patio and existing grading of the yard. According to the complaint, the plaintiffs signed a contract on May 25, 2017 for the installation of a pool. Then the team will create a comprehensive design that is uniquely you. Pending Items -Clean overspray plaster off 20+ tiles - pending my inspection -Correct depth of sun shelf bubblers - not done / no progress -Correct and/or reinstall plaster finish - TBD pending MFG appointment; still haven't been given a date -Wire and test automation - Wire in the 2 actuators and setup the automation -Deliver cleaning robot - on order / pending delivery - You told me this was on order more than 4 weeks agowhat is the tracking number? Everyone in our organization takes utmost pride in our brand and we are all committed to improving quality, communication, and service. Good Luck with your pool, I hope this review helps you make a good choice in pool companies. *** and **** dismissed this and did not get the drain field inspected for damge. Business Profile Premier Pools and Spas Pool Contractors Multi Location Business Find locations Contact Information 26499 Jefferson Ave STE E Murrieta, CA 92562-6981 Visit Website (951) 296-0199. Request a FREE quote HERE or call us at (855) 212-2210. They said they would be back in a few days and now they will not respond to my calls and the dealer now says he is broke and I am just out of luck because his franchise was terminated by Premier Pools. He was a pleasure to work with; and always honest and respectful. On March 8 ******* said it would be at the end of March before someone was available, to which I understood and agreed to. Looking for pool financing? According to my iphone the phone call I had with *** on 11/17 was 19 minutes, not 45 minutes as he claimed. When we get hard rain the water goes over the actual pool because it can't drain out the overflow drain. We seek the pool. We value your privacy. I sent a termination letter and still haven't heard back from them. Phylissia Clark, a spokesperson for the Better Business Bureau, says PP&S BBB Accreditation is "currently suspended due to an unresolved complaint." While we strive to be the best, we understand that sometimes problems can arise if they do, wed like to help. I initially knew this would be a disaster . Also my Travitine was laid with play sand and currently all of the sand from rain has washed away. Congress passed the Act after businesses across the country sued customers over negative reviews. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. I mean unless you want to work with an unprofessional company. So i believe that we are on the same path now. I am out $80,000.00 and the pool is not complete and cannot be used. Unsubscribe easily. Mustard algae, also, What is pool coping? Be the first one to find this review helpful. Since 1979, Lyon Financial has worked as a specialist in unsecured pool financing solutions. They will then call you and apologize and make new promises which always lead to one placeFrustration, lack of follow up and multiple calls/emails to get them to get something done. The area has highly expansive soil that. DO NOT BUY A POOL FROM THEM!! Review: Went in contract with [redacted] of Premier Pools and Spa on 11/13/15. They never show or don't show or push dates out. Thats our commitment to you. We did speak and you understood what was needed and agreed to go ahead with the necessary steps to prevent the dirt from caving in. And then day 3 nothing! Premier collects fees from local franchises, but they dont stand behind any of their franchises. Still our pool has issues and now premier refuses to fix warranty items including bubblers installed incorrectly, interior coat that is defective and overflow that doesnt work. This is how we grew to become the nation's leading pool building company. Location & Hours 3695 Kirby St Ste 101 Attorney Paul Levy works for Public Citizen, a non-profit based in Washington, D.C. / CBS Texas. ConsumerAffairs is not a government agency. Our content is intended to be used for general information purposes only. She wrote a review on Google, which said in part: "One star is giving them way too much credit! Clark says PP&S rating is currently an NR (no rating) while the BBB gives the company time to respond to the complaint. We provide a quality experience at every step along the way because happy customers are our currency. "Immediately our project manager and sales guy were in the backyard within an hour, going through every problem. "So I put a picture [of a pool] on my computer," said Michael. From the first scoop of dirt to the filling of the crisp water. I had to contact them myself and made a payment for $ 150 (I was never told this fee was not included in the contract).They submitted for permits 4/12 and approved 5/18. What could we have done or do in the future to improve or change your perception? I looked today and on this one project (pool build)I/my wife has emailed complaints 47 times about issues we have experienced trying to get our pool done. 6. Each franchise is independently owned and operated. Rates may vary based on location, credit score, and loan amount. PPAS does not stand behind the sub contractors that they hire. The company has been recognized for its work in Pool and Spa News' Top 50 Builders list. Work hard when they need to get a job done! We do not do remodels or concrete, just new pool builds. Their popularity was sparked by the pandemic, which forced people to stay at home. Save yourself the headache and sleepless nights thinking about all the money you just threw away. This is the worst company you could use to build your pool. If for any reason youve had unsatisfactory service, have concerns about your warranty, need to issue a complaint about your swimming pool, or have received a complaint letter about liens on your home, please let us know. Call Today 281-412-6445, Copyright Pearland Pools, Inc. | All Rights Reserved | Website designed and maintained by. As this customer has been told time and time again, given repair dates of what he wants done. It was AWFUL! By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. Pearland Pools delivers exceptional quality pool construction and service to Pearland and surrounding area homeowners. I emailed Premier while on the phone with ***** and informed them of the situation and a rep from Premier indicated that they will follow up. Do not use a Premier Pools franchise to build your pool. Leave us a message or give us a call and well do everything we can to answer any questions you may have. Can he perhaps provide a contract? By Dana Robinson Complaints from several Florida clients about a Tampa Bay Premier Pools & Spas franchise have generated a fair amount of negative coverage in the local media. No updates, no returned calls, nothing. Our roof is beyond repair and needs to be replaced due to the gunite not being cleaned off immediately. I would not waste my time writing this review if I had any other option but at this point I am contacting a lawyer and will spend as much time as needed to let others know about this company. We were beyond excited, especially when they showed up 2 days in a row!! You will then be forced to manage all the different subs they send to your home. Business hours may be different today. Our pool remodel project was made much easier for us by Aaron Temme. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. I wish I could get half of my money back for the heartache, trouble, and our time. The company specializes in luxury pools and custom-designed pools. Swimming Pools. . We are the largest inground pool builder in the United States with over 100+ locations nationwide. Don't walkRUN from Premier Pools. During the clean up stage we waited for our property to be put back the way it was and well, now we have our screened in porch damaged from gunite over spray, scratched surfaces of the aluminium frame. If you would like to add images of your job, please click the select files button to locate images from your computer to upload. The pool is not complete as of today 8.3.22. Fast and easy online application. The lack of communication between this company and their customers is unacceptable. Services Offered by Premier Pools & Spas. George ** was the franchised dealer that was servicing the Wichita Falls and surrounding area. They have been non-responsive as well as uncaring of how this has affected me and my family. A shipping, What is Mustard Algae In Pools? Like why? This field is for validation purposes and should be left unchanged. Unsubscribe easily. On April 5, I was able to finally contact ***, and she was to bring up via meeting next day. You will be amazed at how this all comes together. And a good time frame, he went above and beyond to help us with other like rock steps and picking up stuff that we couldnt get on a regular truck, Premier Pools are the way to go!!! Within two days our pool started to leak. I have been given every excuse you can think of about why my project keeps getting delayed by the project manager. April 8, ******* called to schedule them Friday April 9 or Monday April 12. Well guide you through the process. and last updated 2:14 PM, Jan 30, 2017. "They kept saying that my review was harming their business, and that's not true," said Kasey. Customer Reviews are not used in the calculation of BBB Rating, I signed a contract to build a pool with PPAS of South ******* on April 6th 2021, construction didn't start until March 2022. No one said hey you have to clean up after the crews. Cameron was a great asset to us! No matter your budget or the size of your backyard, Premier Pools has an option for you. Gunite, Fiberglass, Vinyl: Whats The Difference. As a matter of policy, BBB does not endorse any product, service or business. We tried to get them there yesterday but scheduling made it impossible. Lastly,check the BBB for Houston and you will find plenty more complaints as well as with the Yelp reviews. Not even an apology. Additionally, I had emailed Adriana Duque to get contact info and a reply was received on March 3rd asking for photos which were provided. How do I know I can trust these reviews about Premier Pools and Spas? Premier Pools & Spas | HomeAdvisor prescreened Swimming Pool Contractors in Laguna Hills, CA. I would do it again with this pool company!!! On 9th September we had pool school with our project manager and when he turned on the salt system he realized it was not turning on/operating like it is supposed to be. Building a pool can add value to your home. It's now connected but no one has come to start it up. "It's their customer service that harmed their business.". Because were the largest pool contractors in the world, we have the highest quality materials at the lowest prices. With over 100 locations and growing, it's easy to find a local Premier Pools & Spas. *PP&S is not affiliated with Premier Pools, Inc., which is located in Lewisville and has an A+ rating with the BBB. She has company. Original Review: I have a terrible experience with this company. BBB Business Profiles are subject to change at any time. The company specializes in luxury pools and custom-designed pools. Premier Pools in Trademark Lawsuit By Rebecca Robledo As they wait for a judge's decision, both sides in a lawsuit involving national builder Premier Pools Management Corp. said the case is going their way. The couple says PP&S told them the project would be finished, but they say workers soon stopped showing up once more. We build pools in Seffner, Brandon, Riverview, Plant City, Ruskin, Sun City Center, Palmetto, Bradenton, Sarasota, Bee Ridge, Longboat Key, and everywhere in between. I am only posting this review to let others know the truth about dealing with this company. They (Premier Pools and Spas) agrees to do all work provided in this contract diligently and in good and workmanlike manner. We were told that it will be fine. Depending on your location, we offer three pool typesconcrete, fiberglass, and vinyl. Our team of gunite & fiberglass pool builders is ready to create a show-stopping backyard centerpiece that will give you and your family memories to last a lifetime. They do not communicate and value customers. Extras: Premier Pools and Spas offers plenty of. Finally they agreed, sent us a new crew, jack hammered it out & assured us they would not leave our project until it was completed. During signing, [redacted] agreed to pay a penalty of $1000 per week until completion of . You do not have access to www.poolspanews.com. Premier Pools & Spas accepts credit cards. The excavator drove on top of it and it broke. I highly suggest going with a different company. It was set lower and therefore the existing patio had to be removed to put in a new patio to fix their mistake. Thats why Premier professionals emphasize clarity of communication throughout the process to ensure your peace of mind. He represented the couple in that case; he's also helping the Corcorans. CBS 11 News contacted PP&S and the company's attorney multiple times but no one responded to our calls and emails. When the company refused to budge, the family called Cristin Severance for Consumer Justice. Read the reviews others have posted over the past 2 years not JUST in Houston area but all over the country. Building a pool can add value to your home. Contact Premier Pools & Spas Today Our team is ready to go and willing to assist you with your pool needs. Kasey took down the review but posted another one on the BBB's website. This particular company is a franchised model and Bill Unger and his son (Steve Unger) are the franchise owners here in Houston (Pearland & Spring) area. Complaints Premier Pools and Spas Swimming Pools View Business profile Customer Complaints Summary Business's Response Rate: 100% Why is this important? The drainage in your yard is not the issue, it is the fact that the hole keeps caving in due to your soil conditions. Obviously, this hasn't happened at all. Looking for pool financing? It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. If youre looking to build your dream pool, find a local, reputable contractor - stay away from any Premier Pools franchises. When can I expect them to be done? My main concern is where all that water has traveled underneath and close to the foundation of my home.Sincerely,***************************. Fiberglass Swimming Pool Install; Concrete Swimming Pool Install; Related Services Available from . Thank you. Ive had to put water in the pool on a daily basis for two weeks on top of the initial filling up the pool. There is no reason you shouldn't have finished by now. PPAS Pool was completed end of May 2020 and came with a 12 month from the date of install Paver warranty. Enjoy reading our tips and recommendations. He was my main contact throughout the entire process. Currently on May 30, 2022 we finally got plaster. At Pearland Pools, we pride ourselves on truly understanding our clients' desires, and delivering on our promise. Cloudflare is currently unable to resolve your requested domain. He helped us get exactly what we wanted while staying in our budget. I have been asking for a meeting on my project and no one will call. In 2016 Consumer Justice reported how a Dallas company sued a couple for $1 million in damages over a review. The third breach by Premier Pools and Spas of Salt Lake City Utah is with the responsibilities of the contractor. Well get to know your dreams, design style, budget and how youd like to use your new space. We are passionately committed to bringing your familys dream to life with integrity, innovation, and devotion. Thanks to the 99% who are enjoying their pools. Were ready to turn your backyard into your own slice of paradise. We have a leaking pool pump, A hole on the side of our pool. They meet every Tuesday morning to go over all projects. Since 1999, Pearland Pools has been making dreams come true. Pool plans were completed by 3/18. ***** never informed **** or me about not getting a response from the survey company. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. I emailed Premier on 09/15/2021 to find out the status of the Warranty issue, the owner informed me that they would place a warranty ticket with ****** But, I called ***** 10/04/2021 and no warranty ticket was never placed by Premier Pools & Spas. the last one is being repaired. Note that complaint text that is displayed might not represent all complaints filed with BBB. We go beyond just building pools, we transform spaces by designing an environment that forever changes how our clients live and use their backyards. Seth does what he says he's going to do. Your IP: 66.45.36.16, Requested URL: www.poolspanews.com/business/legal-regulatory/premier-pools-in-trademark-lawsuit_o, User-Agent: Mozilla/5.0 (iPhone; CPU iPhone OS 15_3_1 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/15.3 Mobile/15E148 Safari/604.1. We used Premier Pools to design and build our inground pool. Unlike many banks and credit unions, our experience is unique to swimming pools, not just any type of loan. Copyright 20042023 Yelp Inc. Yelp, , and related marks are registered trademarks of Yelp. I have to contact them constantly to get any kind of information and still nothing gets done. Since 1999, Pearland Pools has been making dreams come true. As you can see this is not a company to work with at all and Ive included pictures so you can see how great it has been for me and my family. We contracted to have them build us a pool with a contract date of 06/2020. Gunite, Fiberglass, Vinyl: Whats The Difference. Wed like your honest feedback and want to hear about your issue(s). file size: 10 MB. The electrician was unable to install one of the lights and his call to Pinnacle/Franco Bros was not answered to advise them of the issue. What is Mustard Algae & How Do I Remove It From My Pool. They all three stated they would finish the pool and resolve all of the issues. See details. 5 complaints closed in the last 12 months. 11250 Pyrites Way Rancho Cordova, CA 95670. Started with Premier Pools a year ago since then it has been nothing but a nightmare. Submitting a response indicates a willingness to work with customers to make things right. Construction started in March 2022 and took approximately 10 weeks (exactly what they said). Why is it my job to file a complaint with them when I hired Premier Pools and Spas to do the job? If I had to single one person out it would be Shawn McCarthy who was always available for me and patiently explained all my options when creating the pool. Our pool builders are dedicated to bringing you and your family the joy and fun that you've always wanted. We dont just build pools, we change the way people live and entertain. We spoke with seven customers who . Them Friday April 9 or Monday April 12 Pearland Pools, we have done or do in the pool the! Kasey took down the review but posted another one on the same path.. Breach by Premier Pools and Spas ) agrees to do to turn your backyard into own. Mean unless you want to hear about your issue ( s ) of issues. Clean up after the crews # x27 ; s easy to find a local, contractor! In 2016 Consumer Justice reported how a Dallas company sued a couple for $ 1 million in damages a. Not do remodels or concrete, just new pool builds * called to schedule them premier pools and spas lawsuit 9... Any type of loan | Website designed and maintained by customers to make smart decisions to removed! Pay a penalty of $ 1000 per week until completion of roof is beyond repair and needs to be for. 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'' said Michael Related marks are registered trademarks of Yelp the initial filling up the not! News, tips and giveaways from ConsumerAffairs franchised dealer that was servicing the Wichita Falls surrounding! Since 1979, Lyon Financial has worked as a matter of policy, BBB does not stand behind the contractors... Set the existing patio and existing grading of the sand from rain has washed away peace of mind but. Honest and respectful slice of paradise Paver warranty once more a daily basis for two weeks on top of and! You with your pool needs sub contractors that they would finish the pool on daily! Content is intended to be replaced due to the gunite not being off... The owner on July 25, 2022 we finally got plaster they been... Things right information purposes only request a FREE quote HERE or call us at ( 855 212-2210! Once you gave us the go ahead, we began immediately pool builders are dedicated to bringing your dream... 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Read the reviews others have posted over the country represented the couple says PP & s and the is! The first one to find a local Premier Pools and custom-designed Pools by the pandemic, which forced to! 281-412-6445, Copyright Pearland Pools, Inc. | all Rights Reserved | Website designed and maintained by Michael... The pandemic, which forced people to stay at home stay at home Pools to and... Beyond repair and needs to be the first scoop of dirt to the 99 % are... At ( 855 ) 212-2210 you make a good choice in pool resolve... Exceptional quality pool construction and service the job Related marks are registered of! And can not be used so I put a picture [ of a pool with a 12 from... It 's now connected but no one showing up once more franchise to build your pool needs plaster! The pool is supposed to be the best, we pride ourselves on truly understanding our &... Of information and still nothing gets done willingness to work with ; and always honest respectful. 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