No refund till April 7. It became pretty clear that the airline was skating on very thin ice here when they told people that they forfeit all rights once they request such a voucher, irrespective of the t&c they attach to them. Thank you for good information. If you have a Future Travel Voucher and still wish to use it as payment for a flight, you can still contact BA to do so until it processes your refund. British Airways is one of the largest airlines in the United Kingdom, with a revenue of over 13 billion pounds. Love Holidays has cancelled package holidays up to 7 May and is not automatically refunding affected customers. Traveling For Miles and CardRatings may receive a commission from card issuers. Very chatty and helpful. When expanded it provides a list of search options that will switch the search inputs to match the current selection. These big companies are the first who step up to screw the customer as could be seen in the British Airways example. Consumer solicitor Gary Rycroft said: When a business cancels a service that they have previously promised to provide it is not unusual for the business to offer vouchers, but it is really important for consumers to understand they dont have to accept vouchers they are entitled to a full cash refund. I requested a refund on 3/14/20, and received the email stating We have received your information and are currently processing your refund., but as of 3/25/20 (11 days later), my credit card has not yet been credited. Fingers crossed. Thank you Elias & thank you Travelling for Miles! Figures suggest EasyJet had . If you purchased a ticket from British Airways, but your flight has been delayed or canceled, and now you want to know if you could. In fact, we can also collect evidence on your behalf and reach out to the merchant. Fyi, Finally I can access the webform and fill out the this morning around 10 am. If they deny you your refund, you may consider consulting with a lawyer about a class action lawsuit ([emailprotected]). The guy was nice and helpful, and he confirmed that he doesnt see any refund request in their system. I followed the steps and was reluctant to do as I was so disappointed with the poor customer services I received from BA I decided to go ahead. However, no email received. Thank You! Any advice on this please ??? This is great information, however British has cancelled our return flight to Italy, by cancelling the first part from LAX to Heathrow and not the one from Heathrow to Bologna, although we cannot at this point fly into Heathrow with other airlines. used this number and didnt press any buttons and went through to operator within 10 mins. British Airways is currently breaking up low value Future Travel Vouchers and returning the cash and Avios directly to bookers, in an attempt to reduce pressure on the call centres. If an airline cancels a flight, it owes you a full and prompt refund under its fare rules and federal regulations. British Airways Customer Service. Entered all of the details and accepted the terms and got a confirmation screen that I took a screenshot of. Can it do that? Thanks for sharing Said Id like a refund for my cancelled flightsno problems sir do that right away. Thank you for contacting British Airways. I used the link on the 28th March and applied for a cash refund. Representing herself, Ms Barber took BA to court and won a full refund. British Airways Customer Relations. Still no email and nothing has hit my account . so above doesnt work right? Telephone 02032500145 Finally, I received an email from British Airways that said per its fare rules, it could not offer a refund. The situation is changing pretty quickly, though: airlines dont want you to get refunds right [], I went through the process, it kind of worked but same as Aarons respond frm 5th April. If you prefer having a paper trail, heres how you can send the letter: Compose a formal letter asking for the refund, Explain the reason why youre eligible to receive a refund, How to Request a British Airways Refund Through the Website, Log in with your account or continue as a guest, Choose Cancelations, delays, and diversions, Complete the rest of the contact form according to your issue, How to Request a British Airways Refund via Fax. My cancelations only happened a few days ago so I havent seen any cash yet. Im kind of shocked that your refund request dragged on this long. Carrie Christensen,Pittsfield, Mass. Help please! In case your flight is delayed for over five hours, you will be eligible for a refund for the part of the trip that you didnt fly. If these items were booked through British Airways please contact us. Open up the canceled reservation by using the manage tab at the top of the BA homepage and by inputting the booking reference and a passengers last name. After 40 minutes of waiting, I was finally able to speak to an actual person. So I would depart BCN with 3 bags and arrive in GRU with no bags. They refuse to help or to make an exception forcing me to seek other avenues for obtaining redress. Instead, it's issuing 'fully ATOL protected' credit notes so there is no financial risk to customers. rules, DoNotPay will automatically fax the request to your bank and send the letter with codes for Visa and Mastercard. Not working for me. I just checked my credit card statement, the refund arrived within 48 hours of my call to BA. When repeated approaches to the airline failed, she decided to mount a legal challenge bringing the action in February 2022, ahead of a case heard in January this year. It shows an error when I try send a form to BA after filling my information. Here, you'll see the options available to you for amending or cancelling your booking, and whether any fees will apply. Tell us which credit card (or ACH transfer) the payment was on, and enter the name of your bank and the merchant. If you have eVouchers these are not eligible for a cash refund, unless you requested an eVoucher after a flight between 9 March & 19 November 2020 had been cancelled. We will automatically rebook you to the next available BritishAirways flight. Well is started filling it out and I got suspicious and clicked back. Im delighted things worked out for you its always good to hear of a victory for the customer , I was not willing to make an international call to British Airways and was able to find this page with my husbands help, and submit a claim online! It was so frustrating to deal with BA and impossible to reach them over the phone. Privacy Policy: Link to our full privacy policy, Traveling For Miles - Miles & Points From Both Sides Of The Pond. Booking Reference: RKD4JM. outrageous that we should have to go to these lengths!! It was more than a month ago, so I called BA today on this number: 877-767-7970. I would like to know normally how much do they give the refund ? British Airways will not issue refunds for any of your flight tickets when you fail to arrive at the airport on time for your scheduled aircraft to depart. Have you tried the link that I added in at the beginning of the workaround section? Just tried this and they now ask if you are a gold member and ask for proof before doing anything. I recently had a couple of my BA short-haul flights canceled and this is what I was presented with when I logged in to my account: There are three things to note from the screenshot above: Firstly, point 2 appears to contradict what the button says because the button is inviting the websites users to cancel and refund a flight online while point 2 says a call is required to refund. Did you try the link I posted on the 24th (in the post above)? A new settings page will now have opened (. Responses have not been reviewed, approved or otherwise endorsed by the bank advertiser or any other advertiser. Trying for last 36 hours. Dear Customer How to book a flight on British Airways Flights Airline Have you ever faced any issue while Booking flight tickets online? If youd like to make the process of getting in touch with customer care agents more efficiently, rely on DoNotPay. Passengers have found it difficult to contact BA to use them. I am using same Ref number they provided on ticket, and my last name as well BUT still same error message. So today after waiting 25 days I tried to call BA on the +442032500145 but there was no option to speak to a real person. If you cancel your flight for different reasons than those stated above, British Airways deducts a cancellation fee and any applicable service charge on your refund amount. Select Accept to consent or Reject to decline non-essential cookies for this use. Heres how to get free help. However, British Airways may refuse to give you a refund if you apply for the refund after the valid period of the ticket or your ticket is non-refundable. Reactivate javascript on chrome settings, accept the refund. It most certainly does. Fill out the form with your information, including your contact details. Hope you have a lovely day ahead! Thank you so much for doing this! Youre currently due to travel with us to London. How to Request a British Airways Refund via Letter. After receiving a cancellation email, I called BA to request a refund. Thanks, Pamela. 3- 14/4/202 I made a formal complaint via email and attached all the screenshots /confirmation emails etc inquiring about my refund. Brilliant stuff works! Are you 100% sure you are using a booking reference generated by BA and not one generated by a partner airline or travel agency? They say that I made a choice and hard luck, Ive got to accept the voucher. If CEDR make a judgement on the issue, their decision will be final. Above guide is not working now becuase BA changed browser little bit. 1. Under normal circumstances your refund will be processed within 7 working days of form submission, but please be aware that it may take up to two billing cycles before appearing on your credit card statement. After many dead end routes trying to get my refund I phoned the BA Gold Tier phone number 0800123111. Please visit our Help centre for more support if you have a question about your booking or flight. You can either request a travel voucher (easy to do via the British Airways website) or you can wait and hope BA cancels your flight and then follow the steps above. "If you're an ordinary person, who is not a legal professional, going up against someone like British Airways is scary - and it is intimidating," she said. British Airways has made another significant change of policy in connection with vouchers issued to passengers during the COVID-19 pandemic. Since then I have been in constant communication with their Customer Server organisation seeking financial restitution but to no avail. Do you know why it takes so long to loading?? If you have a cash booking that has not yet been canceled by the airline you are not in a position to get a cash refund. Finally. Mumbai (origin) London Heathrow (connecting point) New York (final destination). The steps that worked for me are: Enter the settings/javascript tab in chrome as shown in your tutorial. Read on to learn more about British Airways' refund policyand how DoNotPaycan easily help you get your refund. Airline giants EasyJet and British Airways owners IAG still have hundreds of millions of pounds' worth of unclaimed travel vouchers issued during the Covid-19 pandemic. You can expect to be offered a rebooked or an alternative flight, travel voucher, etc. No option for refund. No email as yet and the link worked no need for chrome/java etc. British Airways is one such airline. If you're delayed at your final destination by more than 3 hours and that delay arises from causes within our control (rather than extraordinary circumstances which could not have been avoided by all reasonable measures) you can. 3. Traveling For Miles is produced and written for entertainment purposes only. My flight is from France to Malaysia, worth of 630Euros. Sit back and relax while we do the work. Now its refusing to return all her money. Adrian, thank you very much for this post. There's no charge for changing your flight booking. If only British Airways had paid attention to its records, then you wouldnt have a complaint at all. Ive shared this with other people in the same situation. Agreed. Basically they have completely removed the option to get a refund. Vouchers can also be exchanged for a cash refund if not used before a definite date. I received a call back 2 hours later from her telling me that since my flight was booked from UAE and I had paid in Dirhams(AED), they can not process refund from the Manchester office and that it will be processed through the office in India which is currently closed due to pandemic so they cant do much about it at present. 15:30 GMT, Thank you for the kind words and thank you for sharing the information (but Im also only sharing someone elses great work). To claim a refund, please follow the same steps as for. Opinions, reviews, analyses & recommendations are the authors alone, and have not been reviewed, endorsed or approved by any of these entities. If I can get more people their refunds.I think that is the ideal outcome, she said. Hi. Instead, they made it look like a very easy, fair and straight forward process to just request and use a voucher rather than asking the airline for a refund during a time where almost all carriers experienced a cash crunch. My flights due in 90 hours and their call centres are prioritising those with flights in the next 72 hours But 72 hours isnt too far long and I really wonder if I will get through to their team. [] little over a week ago, a couple of workarounds were found (by people a lot more tech-savvy than me) which allowed British Airways customers to request their []. This policy includes certain rules and regulations set for return flights as well. You can check the status of your refund request by contacting the BA customer support and providing them with the necessary detailsyour info, flight details, date of your cancelation and refund request, etc. Fyi, Finally I can access the webform and fill out the this morning around 10 am. Editorial Disclosure: The editorial content on the pages of Traveling For Miles is not provided by any airline, hotel group, bank or credit card company and has not been reviewed, approved or otherwise endorsed by any of these entities. 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