StubHub handles the actual communication between buyer and seller. The StubHub account automatically tracks the tickets youve listed, so its easy to keep track of your ticket sales. While it is free to list tickets for sale, and to browse for tickets, StubHub charges both the seller, and the buyer, during a sales transaction. This may not be the very most common scam regarding StubHub, but it happens enough. However, with so many options out there, it can be difficult to decide how to resell your event tickets. However, their respective terms of service seem to leave the door open for shutting down refunds if need be as things progress. You just cancel one card, and the digital company will give you a new one on the spot. Best Mortgage Lenders for First-Time Homebuyers. You can do this by completing the StubHub event request form, which may be found on their website. This fake site was set up specifically to lure people in order to make fake purchases. thundertix Theyve only suspended them. 2023 Minnesota Public Radio. Did you find it helpful? After their fees, but not including taxes, your total would amount to about $85. Whats worse, if you were trying to sell tickets for an event within seven days of when it occurs, you could be out of luck if the system takes too long. Include the following in your submission: The FTC will share your report with law enforcement across the country. Ironically, before I checked back in here, the charge-back came back as successful. We won't stop until you are fully refunded. The last scam is actually the hardest to deal with. Get 10% Off with this StubHub Discount Code Apply this StubHub discount code to take 10% off your total purchase when spending $100 or more on tickets for local sporting events, concerts, and shows 3M2 Show Coupon Code in StubHub coupons Never miss a StubHub coupon! European PhD: Less Respected Than U.S. PhD. Editorial content from The Ascent is separate from The Motley Fool editorial content and is created by a different analyst team. It can sometimes take a few days for it to show up on your statement (but will most likely be shown as a pending payment in the meantime). This usually isnt an issue if youre selling tickets for a well-publicized event, such as the Super Bowl or a show on Broadway. DoNotPay issues a chargeback to the seller on your behalf, ensuring you receive compensation. 2000-2022 StubHub. Can you. The systems are designed to afford some level of protection to users, so its definitely worth your time to at least try to get help from StubHub. Your credit card issuer has up to 90 days to resolve the dispute. If this doesnt happen, you could be hit with a penalty. accelevents ticketing software Reselling tickets for large events is where StubHubs platform really shines. Understanding Homeowners Insurance Premiums, Guide to Homeowners Insurance Deductibles, Best Pet Insurance for Pre-existing Conditions, What to Look for in a Pet Insurance Company, Marcus by Goldman Sachs Personal Loans Review, The Best Way to Get a Loan With Zero Credit. When you bid, you can get an authorization on your credit card for $1. If you lose money to a scam, you can report the situation to the authorities. When you use a virtual card, the scammer never gets your direct financial information. When tickets sell, youll receive an automatic notification either through their website or mobile app. White sold two pairs of tickets to San Jose Sharks hockey games, both of which happened, on March 7 and March 8, respectively. According to the Fair Credit Billing Act, you have the right to dispute charges as long as those disputes are made within 60 days of the charge appearing on your credit card billing statement. Checking vs. Savings Account: Which Should You Pick? Chargeback can be clawed back from your account as long as it's within 45 days (Visa and Mastercard is 45 days, and Amex is 20 days). All Rights Reserved. If you're selling tickets, for example, before listing on StubHub, consider blasting out on your social media page that you're looking for a buyer so you can potentially avoid paying a fee. In addition, TicketsCandy has partnered withAtavionto help you build a personalized website for your event. BBB encourages consumers to. A massive field experiment by Berkeley Haas Prof. Steven Tadelis with the online ticket marketplace StubHub concluded that so-called "drip pricing"whereby additional fees are only disclosed when customers are ready to confirm their purchasesresulted in people spending about 21% more. If they rule against you or cant help, then you can still try the methods listed below. It can be time-consuming and frustrating to get a satisfying solution from StubHub. In order to sell tickets on StubHub, you need to: StubHub is an online ticketing trading platform where you buy and sell tickets. The money hasn't been taken - when will my card be charged for my booking? But another major sticking point in all of this is event postponements, an entirely separate category of cases. Either is possible (and other creative approaches might come up). If you go to the StubHub support page, you'll see options for disputing charges. Enter a few pieces of information and get a real-time decision. Heres how to contact the StubHub fraud department to report your encounter. Use DoNotPay to resolve your ticket scam issues in three easy steps: 1. Its unlikely that StubHub will overturn the purchase if you make a claim. Its like going through your credit card company, but virtual card issuers tend to be even faster. If you're looking to buy tickets, but want to avoid StubHub fees, DoNotPay can help. Thanks! . event advertising Press question mark to learn the rest of the keyboard shortcuts. Will it go to collections? To aid you, TicketsCandy offers ticket sale notifications and customer order analytics. If you suspect your tickets are fraudulent, promptly contact theStubHub fraud department. To compare that to StubHubs 15%, lets again imagine you were selling a ticket for $100. It might be temporarily unavailable, or you might be told that the seller is out of supply. Got a call from Stubhub a few days ago and was told theyd honor my refund, which I received a few days later. Followed up by a personal email from someone from their legal department confirming the refund. This doesnt mean, of course, that folks arent having any trouble with some of these other major marketplaces. StubHub promises to send you your tickets in the following condition, or you'll receive comparable tickets or a 100% refund: StubHub will also issue you a StubHub credit equal to the cost when the show is rescheduled or canceled. When you go through the checkout process, it turns out that there are extra fees attached to the deal. But after that, you can be pretty confident the money is yours to keep. Sometimes a deal is too good to be true. Marketplace is a division of MPR's 501 (c)(3). Purchased the tickets around $660, Listed them at $714 just to break even. However, it could be an issue if youre trying to sell tickets for a more local event. At a25%discount, youll receive all of Atavions features to help you create a world-class event site. Bonnaroo We have helped over 300,000 people with their problems. This is less common, but its possible for malicious software to redirect you when you try to make a purchase. In fact, StubHub says that if an issue arises with your tickets, it will find you comparable or better tickets to your event or otherwise refund your credit card in full. But, because you tried to make a purchase, you get an email. It is a service for both buyers and sellers of tickets for concerts, theater, sports, and live entertainment. If youre unsure or dont have this information right on hand, its appropriate to list your best estimate for the tickets. The reason I bought tickets on StubHub was the guarantee, said Joshua Woody, who purchased March 13 tickets to a Lizzo concert in Houston in February. 2. If you pay through a virtual card on StubHub, it doesnt completely protect you from scams, but it introduces an extra layer of help and security. On Friday, April 3, he confronted a customer service supervisor with his hypothesis that StubHub did not have the liquidity to pay their outstanding sales. Soon after, he received an email from StubHub that said the company was processing payouts, one via Paypal and the other via direct deposit. Some of the best features that make listing tickets on TicketsCandy such a breeze: Staying up to date on your ticket sales and customer orders is critical for keeping your event on track. ticketbud The StubHub pay feature will also break down the total payout for you, including the service fee and estimated tax. If you want to use the Netspend phone system, you can call 1-866-387-7363. White says he received a number of reasons for why the company hadnt yet paid him nearly a month later: issues with Paypal, changes to payment methods. Whether or not you actually get your money back is a secondary concern. If you purchased your concert tickets . You find a seller and make a purchase. Reading between the lines, this means you should expect to pay higher fees for tickets to a big-name event, and lower fees for a more run-of-the-mill event. Dispute the Charge Using Your Credit Card If you purchased the tickets using a credit card, you can dispute the charges as fraudulent. We rely on your financial support to keep making that possible. Click here to read our full review for free and apply in just 2 minutes. Emily Kreifels of New Jersey, who spent $145 for three tickets to Disney on Ice scheduled for March 29, went through the same back-and-forth. Hey OP, in this boat right now with tickets that would cost me $1600 charge!! Review your listing and you're done. Since the tickets did not sell before the concert I decided to go anyway. If I'm on Disability, Can I Still Get a Loan? I live in California and I mentioned Cal. Follow the prompts to manage your account or get live support. The seller would net $85." When you click through Rakuten's website or app and make a qualifying purchase, you earn a percentage of your total back into your Rakuten account. 3. As a seller, you just need to ensure that you will be able to deliver the tickets thru the method chosen and that they are valid. Do you know if New York has anything like that? Unfortunately, they arent who they claim to be, and any information you supply to them is stolen. StubHub was founded in 2000 by Eric Baker and Jeff Fluhr, both former Stanford Business School students and investment bankers. Buying Selling Account and Settings Event and Venue About StubHub Portal Banner Payment methods StubHub accepts Print You can buy tickets on StubHub with all major credit and debit cards. Yes StubHub owed him $111.36. They contact you, and the email even looks like it came from StubHub support. You can run into this scam just about anywhere on the internet. "It is free to list tickets for sale, and to search for tickets to buy on StubHub. And if you're buying tickets, look at various sites to see which one has the best price. inflation sell tickets online for an event Your credit card number, security number, or other key pieces of information only ever need to go through that secure system, not email exchanges. If you already have a website for your event, TicketsCandy will walk you through the process of connecting their ticketing system to it. Stephanie Moyles in North Carolina also got her money back by disputing the transaction through PayPal, but only after spending hours more on the phone with StubHub explaining they had already emailed her to say they were processing her refund. The Ascent is a Motley Fool service that rates and reviews essential products for your everyday money matters. So, you follow the link they gave you, and you make a purchase. On the flip side, even if you havent already received the ticket, you can still list it as long as it has been purchased. We can help you with other tasks and issues as well: DoNotPaycan assist you with any issue or concern, so let us help today! If your event is canceled and not rescheduled, you will receive a credit worth 120% of the amount you paid for the impacted event or the option of a cash refund. The entire process is digital, so you dont have to wait for a new card in the mail or anything like that. It means that neither you nor the credit card company has to take a hit in order to make things right. Card expiration date. If your tickets don't sell, you won't be charged. Currently, at StubHub, you can purchase gift cards up to $1000. In . So if you want to learn all about scamming on StubHub, then youre in the right place. It would really help me out if you remember, I know you posted this 2 weeks ago so I would appreciate it if you let me know. 2.1. Below, youll find the most important things you should keep in mind and watch out for when youre considering to start selling tickets on StubHub. They can fuck right off. Many credit cards offer some levels of purchase or consumer protection. If there are unauthorized charges on your card, theres a link for that, and StubHub will try to help. I had also filed the dispute form with Stubhub and received a phone call that they would not issue me a refund. Anyone asking for a password has bad intentions. If you're on a Galaxy Fold, consider unfolding your phone or viewing it in full screen to best optimize your experience. We want to help you save both time and money. But as those events near, they may come down in price in the absence of having a buyer. How are they still in business??? Why cant they just refund the buyer their money back! Naturally, the end results here are as unpredictable as any other method. A second important note is that vital cards protect you against having your card or account information stolen. As you might expect, StubHub charges a fee for its services. Your donation today powers the independent journalism that you rely on. However, StubHub charges a commission fee slightly higher than other resale options when you do sell a ticket. Instead, they get info for the virtual card. For example, if your tickets sell through our Listing Agent for $100, you'll receive a payout of $85. Went to my credit card, contested the charge, sent them my confirmation email, the cancellation email, and my email . Press J to jump to the feed. Exact charge amount. Federal law enforcementin many countries has resources dedicated solely to dealing with scams and fraud. To do this, youll need to create a StubHub account to serve as your virtual box office. Press question mark to learn the rest of the keyboard shortcuts. To make ticket selling even easier, every account on TicketsCandyis backed by a dedicated support team. Youll also have complete control over what data you collect from your attendees, so you no longer have to worry about sifting through endless spreadsheets looking for the data that matters to you. Use of this website signifies your agreement to our. Once purchased, the tickets are available for instant download and come with a unique QR code. Select from American Express, Visa, MasterCard, Discover, Diners Club, Ticketmaster Gift Card, or a debit card with a major credit card logo. For just $5/month, you can help sustain Marketplace so we can keep reporting on the things that matter to you. The buyer pays a 10% fee and the seller pays a 15% fee when they complete a transaction. Code 22507 to Chase. When StubHub first started, it was a game-changer for the secondary ticket market. Jonas Brothers All told, StubHub could be a great resource whether you need to sell event tickets or purchase them. Its unfortunate, but it definitely happens. I never even knew they sold. So I guess it didnt matter too much and was probably just a scare tactic. Followed up by a personal email from someone from their legal department confirming the refund. Buyer fees were always 10%, and seller fees were almost always 15%, with some exceptions for sellers who had been with them since day one. They are literally doing the same thing to me. Do you have an update?? StubHub has made an exception in one case: If the buyers billing address or event is in one of 14 states with consumer laws around refund, the customer still can get a refund. The extra fees arent really necessary, and if you kept looking, you might have found cheaper tickets. They then fail to deliver any tickets to you. With Ticketmaster, you have many ways to purchase your tickets. Moyles had a similar experience: She requested a refund on March 17 and was told to hang tight for processing. No reponse.We will regularly send you emails with offers regarding our services. The Ascent does not cover all offers on the market. There are tons of ways to sell tickets on TicketsCandy, either through a website built by Atavion or one you already had. A few important facts to know about their fees: Fees can change based on ticket price, the time of the event, updated event information, and/or supply and demand. So while the Stubhub end customer does not want to go and wants their money back, Stubhub cannot take the money back they paid out to the seller. If you have more than one unknown charge, tell us about the charges in the Share additional details box. StubHub has a secure payment processing method. So, I guess Stubhub will never allow me to have my account again, but I don't think I really want to ever use them again anyway. Ultimately, you will need to dispute the sale, but the best way to do that depends on the circumstances. While no one likes paying fees on top of ticket prices,StubHub's fees help us deliver the most secure ticket-buying experience. TicketsCandys support team also handles the maintenance for you. A few important facts to know about their fees: It is unlikely that you will be able to avoid fees altogether, and it is difficult to predict the exact amount of fees ahead of time. social media tools Select the merchant you want to appeal fees for and enter the details of your transaction, including an associated account if you have one. Labor: 1.0. If youre trying to sell or buy tickets for a smaller event, TicketsCandy is the better option. Its no longer giving refunds, just coupons. But people want their cash back now. Yes. Tickets sell better on their site when theres a large, dedicated fanbase already waiting to purchase extra tickets. Copyright 2018 - 2023 The Ascent. Woody heard from StubHub twice after spending $1,748.70 to purchase eight tickets to the event: Once, on March 7, to preemptively explain that if an event were to be canceled, he would have the option to receive a refund or a coupon, and again on March 14, to say the concert was canceled, and once again he had the option for a refund or a coupon. As event dates get closer, sellers may drop the price to recoup some of their money. The listed fees are good only for the current browsing session. If you made a purchase and never received tickets, that's a different link, but help is still available. Maurie Backman writes about current events affecting small businesses for The Ascent and The Motley Fool. StubHub notes it was the first to offer the 120% credit for canceled purchases. September 19, 2022 by Alexander Johnson. Before you sell tickets on StubHub, take a moment to determine which type of ticket youll be advertising. You can also report these issues to your state or local government. All Rights Reserved. Another seller, who requested anonymity, says he sold one pair of tickets on the platform to a popular event in Los Angeles scheduled for March 8, and did not receive his payout for more than a month, only after raising holy hell. He says he called 10 times and heard similar reasons for pay delays: issues with PayPal. We don't accept cash or checks. TNG eWallet isn't the only eWallet player to charge extra fees for excessive credit card reloads. Stated fees may be different between the website and the app. Places like Vivid Seats, Gametime and SeatGeek are still offering refunds, or credits of equal value for future use. Morgan Wallen Millions of dollars hang in limbo across StubHub and other secondary ticket marketplaces that are fighting to remain financially solvent. Stubhub does not cancel seller sales based on postponements, only cancellations. It was a waiting game until March 30. First seen on December 23, 2013, Last updated on April 23, 2015 DoNotPay can show you how to tell if a ticket is fakeand avoid scams. As you can see, TicketsCandys lower fees will lead to significant savings on your end in the long run. Theres a lot happening in the world. influencer marketing Here's how you can use DoNotPay to appeal fees: DoNotPay recognizes that your time is valuable. Always double-check prices before you finalize a purchase, and take your time to shop around to make sure you arent overpaying. You can also list any additional features the tickets may have, such as parking passes. Payouts delayed. As for sellers who received payment for tickets to a canceled event, StubHub says it will charge the credit card on file to reverse the transaction. Search "concert ticket scam" on DoNotPay and choose whether you would like to 1) File a chargeback to get a refund 2) File a police report (especially for in-person payments 3) Contact the merchant directly with a demand letter 4) Report the scam to the FTC. Learn How to Avoid Fake Ticketmaster eTickets Easily and Effectively. Madonna That is, they expected to be paid shortly after the purchase of tickets, not shortly after the (now delayed or canceled) events took place. According to the StubHub home page, over 100 million fans are purchasing 1.3 tickets on StubHub every single second. Make simple and easy payments This is useful, Im considering canceling. For example, on the sale of a $100 ticket, the buyer would pay $110. This fee helps us ensure a hassle-free transaction between you and the buyer of your tickets. There are two primary ways this breaks down. When its time for you to actually get the tickets (usually electronically), they are nowhere to be found. Sit back and relax while we do the work. Well, Im getting rid of my Citi Thankyou Rewards card when this is done. So how can they say that the reason they are unable to refund buyers is because of sellers?, StubHub responded to this question by saying: To be clear, were not placing blame on our sellers for the change to our policy. marketing eventbee The cost of loneliness: Social isolation holds back workers and costs employers billions, Businesses and consumers are borrowing more, despite rising interest rates, Why a Guarneri violin is expected to fetch $10 million at auction. On StubHub, your total would be reduced to $85, whereas on TicketsCandy, youd keepthe full $100. They do charge a shipping fee "of course" of $2.95. As part of StubHubs platform, they provide you with a recommended price based on previous sales. Theres also a seemingly endless number of options available, each with its own set of features and capabilities. Sellers should contact the original ticket. Rihanna Or, they can contact you as a seller listed on StubHub. Ticket sellers on StubHub get to set their own prices. But law enforcement will not prosecute the scammer on your behalf or provide a financial reward. You can buy tickets on StubHub with all major credit and debit cards. stubhub Through it all, Marketplace is here for you. The website you went to looked a lot like StubHub. How to contact the seller. The easiest way to avoid this scam is to remember two simple things. All rights reserved. sell tickets online The company told Marketplace that all of its recent policy changes are intended to be temporary. StubHub will deduct a fee from tickets you manage to sell through its site. Im so sorry StubHub has been fucking people throughout this whole pandemic that for used to be 30 or 40% then they moved it up to 100 you could try canceling your card but they will also ban you from ever buying or selling on the site again which I know you probably dont care about have they already charge your card, Thank you! But in either scenario, it pays to explore other options, too. A chargeback occurs when you successfully dispute a charge on your credit card. Buyers turn to credit card disputes to recoup cash. StubHub. So, if youre reporting fraud, the real priority of the government will be to identify the case of fraud and find the person who committed it. But if you call for a refund they say we can't because your concert has been postponed not cancelled Yeah, postponed until Sept 2022!!! In fact, StubHub says that if an issue arises with your tickets, it will find you comparable or better tickets to your event or otherwise refund your credit card in full. Not only that Discount Tire patches tires, but they do see free of charge . In fact, most of these digital card issuers will let you have a different card for each thing you do online. Compensation may impact the order of which offers appear on page, but our editorial opinions and ratings are not influenced by compensation. The person contacting you asks to confirm your account or payment information.
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