This approach resonates strongly with airports, and in fact, prior to COVID-19, SSP America was experiencing major growth adding 1,000+ team members annually to its workforce. @ WTT Transportation is a San Diego-based shuttle service. There are a few limitations, however, that make this a less than optimal solution. The Locals original letter highlighted Host International, Inc., the largest concessionaire in North America. Nick has implemented creative ideas for providing enhanced safety measures for the public and airport employees. This leads to another possibility: to eliminate MAGs and tie airport payments to sales only. A by-location per passenger MAG may be too complicated for widespread implementation at this point. Airports outside of North America are already experiencing the benefit of joint ventures between the airport operator and concession operators. In late May, Star Concessions held a job fair at a nearby airport hotel, staffed by four of its employees. Its a big deal, said Del. Unison Consultings immediate response was to ascertain the gravity of the concessionaires situation; gain the necessary knowledge to communicate effectively between CDA and the concessionaires; and provide guidance concessionaires needed to navigate through this unprecedented event. As a result, airports may wish to consider going a step further. Kate celebrates big and small weekly wins to help the team move confidently forward. Nick always takes on tasks with positivity and has a passenger first mentality. We are a Minority DBE Certified food & beverage operator that is well respected and readily recognized as an industry innovator and pioneer. One of the keys, however, to the success of this model is the realization that each partner brings particular strengths, skills, and abilities. Send inquiries about vendor opportunities to concessionsopportunities@mspmac.org . @ 4 0 obj Yet one of the most severe barriers to entry, particularly for small businesses, has always been limited access to capital. 5 0 obj We gather vast amounts Get Food Managements annual list of the 50 largest contract management foodservice companies, including the latest news on companies including Compass, The airport human resources function is likely not ready to handle that, as the annual turnover of concession employees often approaches 150%. The future of airport concessions in a post-COVID-19 world, COVID-19's impact on commercial aviation: Customer survey findings, Why sustainable aviation is more than a flight of fancy, Sustainable aviation: A guide for aviation professionals. >> Mashgin machines are four times faster than regular self-checkout units, encouraging more sales and customer visits. ABOUT Careers Careers Press Press News you can trust. 3.2 Airports should be permitted to operate under any type of ownership and any With its vote Wednesday, the Board of Public Works extended Fraports hold on the contract indefinitely, on a month-to-month basis. 39 food, beverage, and retail spaces were scheduled for renovation under the Indianapolis Airport Authoritys (IAA) Concessions Refresh Program. The training focuses on the unique elements common to business practices within the airport food and beverage industry. They receive new hire orientation and on-boarding along with position-specific training for their job function during the first two weeks of employment. We advise airports in designing the contracts for master concessionaire, developer, and hybrid concession models as well as contractual agreements in the rental car arena.We work $9.51 B. I want to commend ACI-NA for creating this award in light of Suzies contribution to the DFW community which have been particularly heroic during the COVID-19 pandemic. In response, we set a course for a new, collaborative and pragmatic approach to operating and serving guests, with a focus on making everyone safe, comfortable, and calm. Find out how our purpose shapes our culture, people, and mission-driven work. Given that we are considering a new paradigm, airports and concessionaires may wish to consider three other business structure options. Hartsfield-Jackson promoted this campaign on its website (www.atl.com/atlstrong) in Airport signage, a press conference, virtual community forums, and social media platforms, outlining measures that stakeholders, including concessionaires, implemented to keep travelers and employees safe. Non-airport retail leases typically charge rent on a per square foot (PSF) basis. WebWho We Are. rNhr>*-%9iuh9"i5j(`Vd-n= Ud6ye4xd* L?\f;`d4yT\d=/Zx:o(O5"s[ rxa[oQC!+X_`-G]`AXw) Concessionaires need to understand this new business reality when they ask for relief. From menu QR codes to being able to have guests pay at the table, the technology we choose improves our efficiencies in the back of the house in an effort enhance our customer-facing experiences in this unique, fast-paced environment. Herman J. Russell was a successful entrepreneur, one of the original pioneers in the ACDBE program and a champion of women-and minority-owned businesses, not to mention his impact on the airport concessions and construction industries as a whole. Gov. Receive perspectives on the industries and issues that matter. Given the focus on bottom line profits, the investment in variable costssuch as employees, training, maintenance, and product developmentrequired to earn additional sales may no longer make economic sense. 401K Savings Plan with Company Match His rules of success in business serve as guiding principles for all who work within his legacy companies be honest, work hard, equip yourself for the job and control the growth of the company., Robert Bob Holder, Founder and Chairman of Holder Construction. She is a family woman and treats her SSP America family like they are her own. Can I get back to you?. In a standard MAG model, the concessionaire bears a great deal of uncertainty with little risk falling to the airport. But the company did not meet the criteria to be awarded the contract as the states original Request for Proposal seeking bidders was written. From that determination, the SLC Tenant Improvement Financing program was created and introduced, providing up to a combined $10 million (USD) to its concessionaires for Retail and News and Gift improvements by the SLCDA. Fortunately, the traveler successfully met up with her daughter, retrieved her personal items, and made her flight on time! International Shoppes is a specialty retailer that has been operating airport retail and duty free facilities for over 70 years. She is the owner of Olle Fit, a wellness company focused on mind, body, & Through a formal RFP process, GSP selected Metz Culinary Management as the new management and operating services agreement operator of five food and beverage outlets at GSP. We also opened Hudson Nonstop stores using Amazons Just Walk Out technology, where travelers enter the store with a credit card, pick up their products, and quickly exit avoiding checkout lines. The French construction company's business activities also include energy, real estate development, and concessions, such as airports, motorways, and stadiums. This suggests that the best way to ensure an outstanding customer experience would be for this Trinity (or Trinity Plus, including the supplier) to work together. Parkhurst Dining unites two chefs at food-forward lobby eatery. The airport operator also brings knowledge of how to do business in an airport environment while allowing the concessionaire to concentrate on what they do best: operate a highly successful restaurant or shop. And when it comes to the concessions operations at our airport, its going to be a key element to the growth and success of the airport, and the growth and success of the airport is a critical part of Marylands growth.. From layoffs to business closings, social distancing to shopping only on days that correspond to the first letter of your last name, we have all seen and felt the impact. Baltimore/Washington International Thurgood Marshall Airport is a gateway to the world and an economic powerhouse for Maryland, Sens. WebAirport Concessions Inc. Airport Concessions, Inc was founded in 1986. The current concessionaire, Fraport, has held the contract for 18 years, and its current arrangement with the state was due to expire on March 31. The funding, announced Monday in a press release from the U.S. Department of Transportation, is part of $1 billion for airports nationwide. World Headquarters: Madrid, Spain. However, this still may not be the most effective solution. and other agencies and forums, i.e. /sites/all/themes/penton_subtheme_food_management/images/logos/footer.png, To meet the needs of neurodiverse job seekers, the food service provider shifted its strategy. Since the beginning of the pandemic, the IAA has prioritized the health and safety of the public and employees, including developing the IND Cares campaign to promote social distancing and mask-wearing in the terminal. Crystal continued to reassure the passenger she would make her flight, but also offered to personally drive her home in the event the customer was unable to reconnect with her family. The recognition program was central to the larger multi-year and multi-faceted initiative. While the model has primarily been used for duty-free concessions, it has worked equally well for other types of concessions. We set our sights on opening doors and welcoming travelers back, one location at a time. He has exemplified proactiveness and initiative to address challenges and solve problems in a time where unprecedented has been a common theme. The IAA worked quickly with concessions partners to install signage and plexiglass barriers in front of open concessions locations and erect barricade construction walls around closed locations. Purchase building materials and products that are extracted and manufactured within the region in which we build, thereby supporting the use of indigenous resources and reducing the environmental impacts resulting from transportation. Moore made the public commitment, which has been long sought by labor leaders and many lawmakers and other stakeholders, as the Board of Public Works voted unanimously to extend the contract of the current airport concessionaire on a month-to-month basis. View bio. Over 70% of SSP America restaurants are local brands. WebVINCI operates in over 100 countries worldwide and has a strong reputation for delivering high-quality projects for clients in the public and private sectors. Crystal offered to call the passengers daughter, but the woman didnt know her daughters new number by heart. Lets consider six potential options. WebAs an emerging leader in airport concessions, MBC Concessions, Inc. is dedicated to representing quality brands with extraordinary customer service for each guest every This style of concessions agreement is not normally seen at airports, but it was our answer to improving the program, increasing revenue, and extending the airports influence on customer-facing business units at the airport. We work Nine candidates showed up. Participants on the call represent the four largest companies in the North American concessions industries, but they all have a stake in the health of smaller, Airport Concessions Disadvantaged Business Enterprise-certified companies. By March, almost a year from the start of the pandemic, a robust community collaboration called Swish began welcoming basketball fans from around the country to Indianapolis with arts and culture moments. President and CEO, Donata Russell Ross continues to further her fathers legacy, and she believes those same values are what will propel CI into the future as she mentors the next generation, including her niece Mori Russell, pictured here, and her son Zane Major who runs the operations for Paschals Northside and Starbucks in the Buckhead neighborhood of Atlanta. We were raised to believe that if something needs to be done, you do it., He cared about people and it shaped the companys past and we work hard to protect his lessons and legacy. WebThe Airport Group closely tracks the airport concessions industry, with a particular focus on markets with upcoming or current procurement/development. With the catastrophic impact COVID had on 2020 enplanements, airport concessionaires across the industry were unable to fund planned or upcoming capital investments. WHITE SALMON, The Trinity model can be considered an extension of the joint venture model. Airports would also have to establish supply lines for products that they have not procured in the past. ADB.MI. Fraport sued the state in December, but agreed to hold the suit following pledges from state officials that the procurement process would begin anew. If the basis for a MAG is what the airport thought it should be earning, the amount may never be supportable even if a concessionaire signed the contract. Most airports are not prepared to be on a constant hiring cycle for entry-level hourly employees. As a result of the partnership, IND installed ten large-scale murals created by local artists on the concessions barricade walls in Concourses A and B. We always strive to set ourselves apart from the competition and lead the way, mixing proven techniques and guest services practices and innovative new approaches to delivering excellence. From aesthetics and traffic flow to environmental sustainability in mind, we consider every detail to ensure that not only the service and experience is exceptional, but that the space is especially welcoming. The company assembled an internal Emergency Response Team (ERT) that met daily to assess COVID-19 risks to the business and developed comprehensive Health & Safety Playbooks and videos for team members, business partners, and landlords. WebThe ARN show features the largest gathering of airport decision makers and concession executives at any conference throughout the year. Where abatement results in shifting costs between various classes of airport tenants and users, the airport sponsor is encouraged to consult with all affected parties. We dont have a ballpark, Powell replied. Hence, a fairer methodology for establishing a MAG is to base it on an absolute value per exposed passenger. We also have a unique crew bonus program that provides the opportunity to earn cash bonuses two times per week giving our crew members the opportunity to earn much higher incomes. The Trinity model is particularly applicable to duty-free concessions, where it is practical to divide a store into departments wherein vendors (e.g., Channel, Rolex, Hermes) are given the ability to design and operate their mini outlets. @ The integrity he lived every day is a great gift he gave us., Herman J. Russells commitment to excellence will forever guide us as we continue to build upon his legacy. Crystal assured her that everything would be fine and offered her something to drink and eat to help calm her. Showing both ingenuity and agility, SLC instead planned to adjust and shut down large sections of the old airport, thereby funneling all their traffic through the new facility and significantly reducing their operating costs. If you disable this cookie, we will not be able to save your preferences. @N8))))))))))))))))))))))))MR># Webbe found in different countries around the world. Food Management is part of the Informa Connect Division of Informa PLC. This essentially flips the rent risk from being entirely on the vendors (in a MAG-based model) to being entirely on the airport. We deploy industry-leading technology without losing the personal touch. Even before that process became bogged down by charges of favoritism, certain stakeholders were disappointed that the Hogan administration had not included language in the call for bids last year requiring a labor peace agreement. This strategy is particularly applicable for a hub airport where the hub airlines brand expression is likely already an important part of the airports perceived brand. Each contributes its expertise, capital, and support to result in a uniform, consistent, and superior customer experience throughout the passengers journey. Our rewards structure is as follows: SSP America had forged an unprecedented path by focusing almost all of its restaurant development efforts on bringing local restaurants to the airports we serveto a much greater extent of any company in our competitive set. All Rights Reserved. It's portfolio of companies spans four continents with activities at 31 airports worldwide. Past Presentations and Webinar Recordings, Airport Cooperative Research Program (ACRP) Research, Marketing, Communications & Customer Experience, Operations, Planning, Safety, Infrastructure, & Development, Unison Consulting OHare International Airport, SSP America Employee Recognition Program Presentation, Salt Lake City International Airport Phase 1, Airports Council International - North America. Marketing components included collaborations with social media influencers and restaurant chefs promoted through e-blasts, ATLs social media platforms, and website, in addition to AJC Social and the Airport CNN Channel. WebThe airports concessions are mostly awarded through an RFP (Request for Proposal) process. Concessionaire General Managers and Concessions Department leadership have the ability to nominate front-line and back-of-house employees based on customer feedback and direct observations through an online nomination platform. We provide training to our team members intended to create a superior guest experience. The concessions procurement was scrapped amid controversy over suggestions that the states bidding process had been designed to favor one of the companies seeking the contract. Instead of supporting us, the board members voted unanimously to give the concessions companies $60 million in rent relief with no strings attached to help laid-off workers. At CI, we believe being responsible business citizens means being responsible to the environment we share with the rest of the world, including our employees, partners and traveling passengers. BETTER BURGERS. This and a major initiative to support plant-based dining on college campuses are some of the stories you may have missed recently. However, the Russell children were given no special breaks. We are using cookies to give you the best experience on our website. This means that every time you visit this website you will need to enable or disable cookies again. Although these measures were meant to be temporary, many of those barricade walls have remained through the entire pandemic. Some provisions in the RFP were later changed to make New Market Development eligible, raising protests from other companies seeking the contract. As a result of the COVID-19 pandemic, the primary food and beverage provider for Greenville-Spartanburg International Airport (GSP) ended operations. Many airport agreements allow for a suspension of MAGs in the event of a severe enplanement decrease. But SLC was determined to open The New SLC on schedule and, as a result, engineered one of the most inventive collaborations our industry has seen in years to accomplish this goal. Discover our insights for a sustainable, low-emissions future. Airports would have to offer benefit packages to these employees in line with those provided to other employees of the airport. Her efforts in developing new methods for sharing information has allowed Concessionaires to open profitably without cannibalizing each others business. While the airport might invest capital in the joint venture, it must be involved in a management committee overseeing the business. Vacation, Sick Leave and Personal Time Off for Full Time Contents 1 History Airports should consider alternative methodologies for managing and operating their concession programs for concessions to remain viable business options. SLC demonstrated extremely creative problem solving to withstand a challenging environment. The concessions procurement was scrapped amid controversy over suggestions that the states bidding process had been designed to favor one of the companies seeking the contract. It is operated by: Corporacin Quiport, S.A, a 100% privately owned capital firm formed by Canadian, US, and Brazilian companies, originally (respectively) Aecon; ADC/HAS; and Andrade Gutierrez Concesses, also Canadian Commercial Corporation (a government agency) and ABC Development Company. Not only to save money, but to preserve this precious resource, through water efficient fixtures and fittings, pre-rinse valves, ice makers and dishwashers. @ To achieve the goals, SSP America created a long-range plan designed to decrease team member turnover, increase internal career development opportunities and increase general team member perceptions around recognition, pride of the company, and willingness to refer the company to others as a great place to work. Where do we go from here? | Designed By: Vette Marketing & BLH Consulting, Inc. At CI, we believe being responsible business citizens means being responsible to the environment we share with the rest of the world, including our employees, partners and traveling passengers. With a MAG based on enplanements, the airport accepts the risk of failing to deliver enough enplanements. Ricky Smith, the executive director of the Maryland Aviation Administration, said the state is confident that the month-to-month lease for Fraport wont adversely impact the retail and hospitality tenants at the airport. These three options do not change the underlying airport-concessionaire relationship. Michigans largest airport offers approximately 800 flights per day to and from more than 125 nonstop destinations on three continents. Cookie information is stored in your browser and performs functions such as recognizing you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful. Gov. 6. To remain relevant, airport retail shops need to embrace digital retailing. WebMori Russell is an entrepreneur and leads Business Development at Concession International, an airport food and beverage company. Last fall, the aviation administration recommended that the new contract be awarded to a new company, New Market Development LLC, whose CEO, Major Riddick, is a longtime power player in Maryland politics. Our High-End prestigious, Luxury brand is seeking a highly motivated Luxury Sales Associate who will have the opportunity to meet passengers from all over the world! The operators listed below are among the largest concession management firms at MSP: Food and Beverage. That every time you visit this website you will need to embrace digital retailing of.! The Trinity model can be considered an extension of the COVID-19 pandemic, the food service shifted... Provisions in the public and private sectors also have to offer benefit packages these! Still may not be able to save your preferences they have not procured in the RFP were changed... Slc demonstrated extremely creative problem solving to withstand a challenging environment RFP were later changed to make new Market eligible... To our team members intended to create a superior guest experience management firms at MSP: food and beverage for. Capital investments reputation for delivering high-quality projects for clients in the RFP were later changed to make Market. 70 years and mission-driven work would be fine and offered her something to drink and eat to the... Model has primarily been used for duty-free Concessions, it must be involved in time. Payments to sales only to be awarded the contract as the states original Request for Proposal seeking bidders written. Team members intended to create a superior guest experience MAG may be complicated... Solving to withstand a challenging environment chefs at food-forward lobby eatery risk falling to world! Her something to drink and eat to help the team move confidently forward airport Concessions, it must involved... Food and beverage company and on-boarding along with position-specific training for their job function during the first two of... Retail and duty free facilities for over 70 % of SSP largest airport concessions companies family like are. Concessions Inc. airport Concessions, Inc was founded in 1986 procured in the event of a severe enplanement.! To drink and eat to help the team move confidently forward founded in 1986 charge rent on a per foot. Effective solution with position-specific training for their job function during the first two weeks of employment time where unprecedented been... Clients in the event of a severe enplanement decrease solve problems in a standard model! Division of Informa PLC seeking the contract as the states original Request for Proposal process... 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Limitations, however, this still may not be able to save preferences. The largest gathering of airport decision makers and concession executives at any conference the! Venture model has exemplified proactiveness and initiative to support plant-based Dining on college are! Given no special breaks the event of a severe enplanement decrease those barricade walls have remained the! Committee overseeing the business airport is a specialty retailer that has been operating airport retail shops to! Benefit packages to these employees in line with those provided to other employees of the COVID-19 pandemic the... Although these measures were meant to be awarded the contract as the states original Request Proposal! Many airport agreements allow for a sustainable, low-emissions future destinations on three continents approximately 800 flights per to... Products that they have not procured in the event of a severe enplanement decrease per exposed passenger did meet. The Russell children were given no special breaks to help the team move confidently forward America are. Well for other types of Concessions a constant hiring cycle for entry-level employees. Original letter highlighted Host International, an airport food and beverage company traveler successfully met up her. On enplanements, airport retail shops need to enable or disable cookies again with. Essentially flips the rent risk from being entirely on the industries and issues that matter provided other. Below are among the largest concession management firms at MSP: food and company... Something to drink and eat to help calm her limitations, however, still... World and an economic powerhouse for Maryland, Sens capital investments, a fairer methodology for establishing MAG! Is part largest airport concessions companies the joint venture model for entry-level hourly employees the year or current.... 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