They should be ashamed of not working to resolve these issues quickly. . Two years later there was an issue We were told by Kitchenette, exclusive Thai kitchen maker, that Silestone was the ultimate surface for top kitchens, incl. It is easy to clean and has high scratch, stain, and heat resistance. Buyer beware. My only hope is that they go out of business soon so others won't have to go through the same nonsense. Features. Please stay away from all 3 companies stated above as they all are dishonest companies that need to learn a lesson in customer service and honest dealings. But now I regret this because I paid so much money on installing this thinking that it is very durable and will last rest of my life. The Silestone USA website recommends spray cleaners like Lysol, Windex, 409 or Fantasik. If not, it adds an extra step to your project. Silestone uses resin to bind the pieces of quartz together. To do this best, size, color, and style preferences must be determined. To me the polished shows every smudge and finger print. Because it's man-made, there are many ways a manufacturer can tweak and control its appearance. There are many manufacturers of Silestone. Silestone and other engineered granite surfaces are easily damaged by heat, so the use of trivets and pads under hot surfaces is necessary to maintain the surface. I am planning to get Suede finish anyone using in heavy use kitchen areas ? caabamama How has the suede performed for you? The heat may cause a ring to form around the pot and permanently change the color of the quartz countertop. Get free shipping on qualified Silestone Countertops products or Buy Online Pick Up in Store today in the Kitchen Department. It features a soft, matte texture that is created by gently brushing the quartz with diamond-tipped brushes. Visit the section.. What is Silestone How do I know if my Silestone is original? It is solf, velvety and perfect for your countertop. For the most part, regular wiping with water and soap will clean and preserve the surface of engineered quartz surfaces. A drop test- to examine the effects of a heavy impact 2. Avoid placing hot items on it. Absolutely wrong. Is there a difference between polished and suede finishes in terms of staining and ease of cleaning? He delayed for months (email traffic if anyone is interested) in delivering the Silestone change I ordered. The backslash I ordered doesn't fit because the installer did not make sure the cabinets were level when he measured. I used Home Depot on my TX install; apparently they hold their installers accountablenot Silestone. Brushed Quartz Countertop, Quartz - Silestone Charcoal Soapstone and Mont Quartz Nobility, Yes or No Polished Silestone for counters, Politique d'Utilisation des Cookies de Houzz. So it is not even old. I purchased a silestone countertop several years ago from Home Depot and have been trying to get my problem fixed on and off since then. Also, it looks whiter to me with the Suede. One of these projects was to supply and install a kitchen. There are some disadvantages to consider as well. I have indicated to Mr. Evatt we live in a litigious world and unfortunately we do not have a contract between Stone Systems of Atlanta and Mr. Evatt. When that happens, its rare to be able to repair the countertop well. First I will state that is certainly not the way that we do business, and have never received a verbal or written concern to our company based in Atlanta, Georgia. I have the same question, Rosie. Je peux rejeter les cookies non essentiels en cliquant sur Grer mes prfrences . Apparently he is hospitalized with a stroke. Would like to know how its holding up. On the day of install, the team of 4 came in and finished the job in less than 2 hours and cleaned up after themselves. They are claiming improper care or as a result of thermal shock. The crystals from the quartz are shinier than the natural counterparts and look great in sunny or high light areas in the kitchen. I just contacted the silestone people at their new showroom in MA at Canton and they have new 12x24 samples of the suede finish so I am going out to look at it next week.in pics the Lagoon with the suede finish looks very marble like. Harsh chemicals such as Drano, Liquid Plumber, oven cleaner and floor strippers should also be avoided. The place is not retail, so customers are sent by contractors, all samples mounted magnetically to the wall. I really like the texture but I'm concerned that it won't be as durable as the regular, glossier Silestone finish. The countertop has a ten year warranty . Wipe clean with a cloth and non-abrasive cleaning agent often. I won't even have a housewarming party until I get this $8, 600 monstrosity out! Ethics well thats another argument. I have never done anything to crack it. BTW Their 25 yr warranty does not mention anything about not covering the suede finishes I would think that if there were any issues with this type of finish they wouldn't sell it to start with? Advantage: Quartz Countertop. Quartz countertop colors are fully customizable in terms of color tone, style, and finishes. The worktop options brought to us was purely Silestone. It is very difficult to repair quartz when damaged. Silestone is scratch resistant and scorch resistant. The most interesting feature of quartz is the variety of colors that can be made in the Silestone products. Expect to pay $300 to $900 for labor when installing a 30-square-foot countertop. When the contract was sent I made the foolish assumption that the sales rep would charge me $80 a square foot. Today I sent yet another inquiry in regards to the warranty and finally received a response from counter fit that the warranty claim had been denied as it was "not a manufacture defect".. What?okwhat is it then is my question with no response. No mauling by casual browsers. My direct telephone number is [protected] ext 109. The person that installed our Silestone Kitchen Counters claimed to be a Certified Silestone Installer but after 4 months of completing the work, we can not get a registration warranty number from the installer or any proof of purchase to have if we ever need to file a claim. Tom, Since April of 2008, I have been waiting for a proper install of the Silestone product. My situation has been going on for well over a year. You might think solid stone countertops are heavy, but Silestone is more extreme. No worries I thought (big mistake), we have a 20 year warranty and it has only been 20 months. Silestone mimics the beauty and feel of granite and marble, but it does not require sealing or special maintenance. As of this date Mr. Smith has taken care of and completed (4) four jobs that I am aware of. Others are attracted to the newness and uniformity of quartz. Now Lowe's says it is past there install warranty and needs to be handled through manufacture, which you can never talk to anyone, and seems to not return phone calls. Installed polished and happy we did. The counters were the only thing we did not do ourselves. I am considering Silestone quartz countertop for my kitchen and my preferred finish is suede, but I am not sure about it's practical features. What To Know Before Adding On To A House. Whatever choice you make, you can expect to see it and use it every day for a decade or more. In fact, it requires added support in your cabinets to hold it up. Once Mr. Smith started pocketing the money from his customers, they decided to take him off the website. Our cracks are big and getting bigger. I have read the complaint by Mr. Evatt, and have responded by e-mail directly to him this morning. Around the stove wasn't quite as bad but it still had scratches and the edges were all scratched up. This means if you place hot pans and pots on them, they will get damaged by heat. I had a good experience with Silestone when I lived in TX. Impact Resistant. I wasn't a fan of suede Silestone until I saw it in a customer's home. As with the kitchen, hot items should not be placed on the countertop directly. The non-porous structure of the Silestone is great for high use or traffic areas of the home, like a mudroom or kitchenette in the family or rec room. I wanted to comment on the complaints here. Then, polish the repair to match the . Is this your company? Their greater surface area of the textural finish hold on to the junk in all of of it's little pockets of texture. With Silestone, though, that is unlikely. We did not have a clue about this material and placed our trust in the contractor to supply quality in all departments. Many people refer to Silestone as quartz and use the words interchangeably.How is Silestone Made? In large quantities it may affect indoor air quality according to the U.S. Environmental Protection Agency. It's all the same product as before only instead of polished its "antiqued" with brushes like granite has been for years. Some examples include hot pots and pans from the stove and hot hair styling tools from the bathroom. to top matters, they have one phone number on their website that no one answers or calls you back. Although some of the install was fine, the bar area was badly mismeasured. Anyone tried to take them to court? This site uses Akismet to reduce spam. In many countertops, the material is porous enough to let bacteria get in and grow. The polished seems to accentuate the tab bit of yellow in the quartz and give the white counter a yellow/beige tinge. Is that short for Matthew? This is false advertising. As we mentioned, Silestone isnt porous like many other types of countertops. If your company did not do it, which one did? This looks exactly like our issues. Among the choices a homeowner or designer can make are as follows. If you need to increase the shine, apply gentle furniture polishes. The wall is perfectly square and flat--they used too much glue and didn't hold the Silestone long enough to sit. And if there is a problem, Home Depot will fix it. Known for its durability and non-porous structure, the material is hard and more resistant to scratches, stains, bacteria, and viruses than other countertop surfaces. The Many Decisions in Bathroom Remodelingis another article we wrote, take a look for more ideas of what it takes to get started with your bathroom remodeling project. It may not be able to fit every budget but there are more affordable options than many people realize. Its exclusive treatment offers the highest technological performance. These tests include- 1. As great as Silestones benefits sound, they arent the whole story. We were never given any warranty information on the product. Time and time again, homeowners go through the same disappointment. Tom, I received this complaint a few minutes ago, and I apologize for this individual's problems in obtaining a counter top. I tested a sample: put mustard, oil, wine, catsup, etc. The local supplier was efficient - called us within 1 day of the order, came out to measure within 2, and called us 4 times while waiting for the counters to come in to let us know the status. I have rarely had such a good experience with any contractor/supplier so I feel terrible that some people had such a bad experience because I would highly recommend Silestone. If youre in the habit of placing hot pots and pans on your countertop, youll need to break that habit when you get a Silestone countertop. Also the backsplash was not installed propertly since it is warping at the wall. 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