Great service. Just want to let us know how our team did on your recent service call? 3d The middle of the appointment, saying we didn't need more service, but my other unit hadn't been serviced in over a year *** part of the original appointment. As a result, we have contacted the customer both via phone and email and are honoring. We told the manager we would paid an extra 400.00 dollars for a higher seer for a better engery efficiencys. Is this even legal? STAY AWAY FROM PARKER AND SONS AND HIRE A CERTIFIED PROFESSIONAL AC installation company that will stand by their work. Erin S. Parker & Sons is amazing. You can always get someone come right away for your emergency. It was a mistake to go with Parker & Sons. Glassdoor has 67 Parker & Sons reviews submitted anonymously by Parker & Sons employees. Customer Service. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Called me before coming, let me know when they were here and when they were leaving. Anyone can write a Trustpilot review. We're Not Your Average Joe! Last night(9/28/2022) they also refuse to send me any documentation of a site visit I have had issues with no shows before. Why was I not contacted? 12/17/2022 system failed again, no heat in 30 degree temps overnight. The manager said he would call us back and he never did. Very pleasant. The email sent to *************************** is attached. They never ever measure the house before putting in the new a/c . As for the quote to fix; $3400 for a 25ft electrical run seems too high. Had been without plumbing for days already. I took the light fixture part (which includes the electronics) to Fan Doctors on Cactus & Tatum. We are very happy. So, let's see. Doesn't matter if you have install or not This employer has claimed their Employer Profile and is engaged in the Glassdoor community. The cost would've been $700+. In 1909, she and her son, Gilbert wrote a musical comedy, The Girl From. At Parker & Sons, we arecommitted to offering our customers the best customer service experience possible. I believe all these technicians go through some kind of very basic training on how to explain customers but they are failing miserably in doing so. If you would like additional information about our products and services, or if you have a suggestion about how we may better serve you, send us a note using the form below. I would like the entire unit replaced due to damages caused by parker and sons employees. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. My electric bill was outrageous. Behavior contrary to these beliefs is not tolerated nor accepted. Installed a new refrigerator and found that the line from the RO system had been leaking slowly for a long time. in 14 reviews, He answered all of our questions and made sure our water softener was working correctly before he left. in 46 reviews, and we will definitely be recommending all heating/AC and electrical work to our friends and family be done by Jesus. in 15 reviews. They did a great job. There are still labor laws to abide by! Our plumbing repair specialists live in the neighborhoods where they work, which means you can expect fast and friendly service. Yelp confirmed a business or employee license. So, Parker & Sons is charging $833/hour. Yes, Parker & Sons offers emergency services. The install takes, at most, 3 hours. My mistake for not insisting it be put in writing.Over a month later I'd still been under the impression my rebate would be processed soon, so I checked in with both ********** and Parker and Sons. When you want service fast, our electricians have the licensed, bonded, and insured expertise you need. Chicago Tribune May 8, 1941, page 29: Mrs. Mary Moncure Parker Services for Mrs. Mary Moncure Parker, playwright and club woman, will be held at 4 p.m. Saturday at Rosehill Cemetery. The SRP rebates were supposed to take out some of the price pain. Parker & Sons were great !! Was told a tech would be out today to replace parts. Lastly, this guy was supposed to "have experience with Solar systems". As a matter of policy, BBB does not endorse any product, service or business. Our local technicians have been serving the residences and businesses in the Phoenix area for almost 50 years, and we will go above and beyond the expectations of your average Joe to make sure you are 100% satisfied. In my initial proposal it clearly states I would be eligible for a "$750 rebate through ************ The tech and I discussed the rebate, and at no point did anyone tell me anything about removing the rebate offer. Will continue to go with Parker & Sons for all my A/C needs. Yelp users havent asked any questions yet about. Absolutely phenomenal. ******************** Tucson has processed a refund as requested and send it via US Mail. Get more reviews from your customers with Birdeye. He is a 5 Star Technician and I will ask for him EVERY TIME we need service. They fixed both in 15 minutes for under $100! Enjoy the benefits of a maintenance plan, including discounted pricing, priority scheduling, and peace of mind. Hi Lois. Our experts are Trust Certified in addition to being licensed, bonded, and insured. They never stick to things - they make changes too much. Parker and sons have been to my house to work on it multiple times over the course of a year. Employees also rated Parker & Sons 3.6 out of 5 for work life balance, 3.7 for culture and values and 3.3 for career opportunities. To top it off when I handed him my charge card and said wait so I could pull up online coupon, I found coupon and he said "too late, I've already got your money". Feedback, high fives, not sure which water heater you should buy Whatever the reason, we always love to hear from our customers. Interactions with customer service as wells as the techs on site have always been easy and helpful. Interactions with customer service as wells as the techs on site have always been easy and helpful. Copyright 20042023 Yelp Inc. Yelp, , and related marks are registered trademarks of Yelp. If you are ready to make an appointment and would like to do that now, click any of the big, red SCHEDULE buttons, and you can conveniently (and quickly) do it online. Over 90,000 businesses use Birdeye everyday to get more reviews and manage all customer feedback. We scheduled a time for the work to be done, 3 hours into the appointment window with no one showing up, we called and were told the appointment was never actually scheduled. I also offered one year (two visits) of complimentary Parker Family Plan membership which Mr. [redacted] accepted. Avoid this company. But they CAN'T keep newcomers because all they get a taste of is, Get started with your Free Employer Profile. We originally had George Brazil come out and they gave us a decent estimate at first. Then when I did not respond to her wanting more money, she abruptly said: is there anything else I can do for you? Theyre always professional and friendly. I guess they dont check their workers. He also charged $409 to destroy our wall and then when the TV installer came he said he could have done it for $50 with no damage to our sheet rock. Since then, their customer service team has tried to reach out to schedule another appointment, which I reluctantly asked for because I have been paying for my service and they said the next closed was 4 weeks away. The manager said he would make it right. He was absolutely correct. Parker & Sons is a great company. See Yelp for long description of this co. The quote was for $669, which was verbal, never provided in writing. Learn more about Birdeye. Share. - could be paid more 08/08/22, I noticed the 3.5 ton unit was no longer running efficiently. Stay up-to-date on current news, promotions, and industry tips. They cleaned my vents last year and they put my vents back on backwards. The ** unit has never worked to cool house since the installment. Anyhow, we were desperate. Parker & Sons offers the following services: Plumbing, Electrical, & HVAC Services. My husband call him three times the other day .No return call. Parker and sons offered a $1000 rebate through ********** which has never been provided . BBB is here to help. 12/16/2022. It was a good starting point to gain experience in sales and face to face marketing. 12. page 2. Took advantage of my elderly parents! Anyway, I spent an hour listening to her talk about her crazy life and telling me she needed money bad. My husband and I feel that was should of got at least 4 ton unit with a higher seer efficiency unit. Im still waiting! That's the absolute basics and he lied about it. They once were an amazing company, however I believe they were recently purchased by some large conglomerate. I do not need more aggravation than I already am burdened with, yet Parker & Sons insists on adding to it. Schedule Service. From the hourly and the bonus structure. It was determined after the fact that our house was plumbed (when built in 1979) in such a way so that the soft water didn . Purchased an HVAC system from Parker & Sons Phoenix on 11/15/2022. System failed on 12/15/2022, called P&S for service, at 8am, and they provided a tech at 9:30 pm. Find out how we combat fake reviews. He assured me a tech would replace parts today ( 12/19/2022).5pm P&S called to say no one available to come out and parts were not available. Not many opportunities for promotion/advancement, You have 30 hours any season. Thank you! BBB Business Profiles may not be reproduced for sales or promotional purposes. No job is too big or too small, so contact the experts at Parker & Sons today. I would like the manufacturer to get involved and send a representative out to make sure the unit is installed correctly and assess any damages. Very expensive, but nice units. Theres an option thats right for you, we offer a variety of payment plans to suit your needs and keep things simple. He went above and beyond to help us! They were able to come out SAME DAY and get our AC back up and running. Very serious quotas and strict sales goals with. They had my new water. 21 complaints closed in the last 12 months. I discourage anyone from using Parker and his greedy Sons. Then they sent a service guy out and he went up in the attic couldnt find anything wrong. UPDATE, AUGUST 20, 2022: Two weeks ago Parker & Sons responded. Purchase and installation of a brand new HVAC unit was completed 6/2722. Medical insurance too expensive 900 monthly, Bad communication (costumer- office) - (office-install crew), - inconsistent work schedule Easy, done. I had to buy a new one! I had purchased an HV** unit from Parker and Sons to replace previous unit. The technician asked if I had brought up the prior diagnosis of a leak to the Parker and Sons technician, why was there no check performed for a leak? ) of complimentary Parker family plan membership which Mr. [ redacted ] accepted from the RO system had been slowly. Have install or not this Employer has claimed their Employer Profile and is in... 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