Amazon) and ask them to re-ship it to your correct address. Each time a new charge is posted to their account, they get an instant notification. Why is sustainable development important for future generations? Both Federal 2 and Maine law prohibit anyone who sends you merchandise you did not order from billing you for it or from pressuring you to return it. How much weight can you lose by stop drinking soda? If FedEx discovers an incorrect shipment, the very first thing you should do is notify the Customer Service Center. FedEx keeps delivering my packages to an address 4 houses away. You can also request for pick-up-at-location shipment. Details like red bench in the front of the brown door or below the blue bench against the yellow wall attach a specific identity to your house while providing the deliverer the exact information of the position to keep your package. It is common for some problems to be reported throughout the day. Validation software will then perform several further checks to guarantee the address on file is accurate. 2 How do I stop UPS delivering to the wrong address? Second, the sender never identifies themselves or the courier. Not a duplex, complex or any other kind of shared living. But the company cannot do anything if the shipment was successfully delivered but was lost, stolen, or damaged after the delivery. Assuming the correct address is in the package and Continue Reading 1 I'll make sure to take it directly to the post office when they open in the morning. Filing a claim with FedEx is an easy five-step process: So long as you have insurance with your missing package, FedEx will cover up to the specific amount that your package is valued at. Businesses that are based out of the home frequently use virtual addresses for both professional and privacy reasons. This happens, when your parcel has been delivered to the wrong address. call UPS and tell them it was misdelivered, and they will either pick it up and take it to the correct address, or ask you to drop it off at the closest UPS station. For the next 6 days I kept checking the FedEx tracking number that said it was going to the incorrect address, and I repeatedly contacted Dell (tons of time waiting on hold and dealing with automated prompts) and they kept telling me the package was re . The first thing you should do is call FedEx right away. Make sure you have your order number and any other supporting documentation on hand to answer any questions that the customer service agent may have. Enter your tracking number into paypal and you would win a case. This also includes shipments made within the United Sates, from the United States to other countries, and shipments from Canada to the United States. 1. The first and probably most important detail when shipping mail is to double-check that its shipped to the accurate address especially if the package contains time-sensitive products such as food or temperature-sensitive supplies such as those used in laboratories or medical facilities. The driver will reattempt the delivery the same day if possible. ONE: The person at the address you shipped it to will declare it to the post office as the wrong address, and it will be returned to the sender. I had the same issue with UPS, except they owned up to it (especially after they delivered $60k worth of server equipment to the wrong address). These cookies track visitors across websites and collect information to provide customized ads. Note that Internet Explorer is no longer supported. Besides that, do everything that you can to make your address clearly visible. We apologize for any inconvenience caused. It provides a refund or replacement for your stolen packages. If a well-meaning person is asked to sign for an unexpected package they are likely to mention that they were not expecting a delivery from FedEx and this may prompt the driver to check the delivery address to make sure they are in the right place. Yes, FedEx does have a policy that lets you claim your stolen goods. Besides anything illegal in the sender's or receiver's state, other items may require asking your local FedEx office for approval. HistorySmart8702 1 yr. ago. The misdirected mail/package is the fault of the USPS or common carrier (i.e., FedEx, USP, DHL). Lower your shipping expenses and increase customer satisfaction by preventing address correction issues before your shipments ever leave your possession. Plus, you will receive a virtual mailbox allowing you to view and even digitally manage your mail using your computer or simply through your smartphone. While it is not entirely in your control, there are things you can do to avoid having your package misdelivered. Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features. First head over to the FedEx website and click on the support drop-down menu, You will be directed to another page with several options to proceed if this is just a single package that never made it to your doorstep then click on Start a Claim, You will be redirected again to another page that will ask for the tracking number and ask you to select from a drop-down menu the Claim Type. Can I refuse to accept an international package? 02-28-2023 07:50 PM. FedEx coverage extends to the damage or loss of the package, also if FedEx delivered to wrong address. Every time this has happened, I have been given the same answer. When a shipper inputs an incorrect address when creating a shipment, the carrier will attempt to correct this address for a hefty fee. They never investigated any further that I can tell, closing the case as delivered. FedEx is very fast regarding its services. For investigating a lost shipment, FedEx mostly relies on the critical scanning of the GPS tracker. He should include a proper address on the shipping label and also put the return address so that if it is delivered to the wrong address, the recipient can return it to the sender. Until FedEx delivers your package to the wrong address. Without witnesses, they won't be able to do much, but they'll take note of the incident. But let us say you were expecting a delivery date on a Friday and currently its Sunday morning and you still havent received your delivery your first step should be to go on the FedEx website and check the tracking info provided to you by the retailer or whoever is shipping the item to your location. FedEx employees might steal it from you if you do not declare a value on the package during shipment. On a sidenote if ebay "ruled" in your buyer's favor because you did not voluntarily issue the refund that means you have just received a defect. Complete the online claim form and start your claim. However, I recently received an item exactly like you did. My husband saw your truck and driver bringing package to our neighbor. Theyll keep looking until they find a way to track down the package. Too bad, FedEx came and crushed my happiness. Check out this link for a USPS list of examples of suffix forms: street suffix names, street suffixes, or suffix abbreviations. Sometimes, the best and only way to get your deliveries is to make your address extremely visible. Location: About 50 miles west of St. Louis, MO in the USA. Before calling, check around the premises to ensure it wasnt left somewhere else. Brand Namecooltex TypeChipset . Confirm the Wrong Delivery. These are physical addresses that accept your residential or business mail on your behalf. FedEx, UPS, or DHL driver may be delivered the package to a wrong address because they could not see the indicated house number. In short, a misinterpretation could then lead to an address correction fee. Commentdocument.getElementById("comment").setAttribute( "id", "a52f55c28604720491f7fa0fa1800e2f" );document.getElementById("bbcd140d0a").setAttribute( "id", "comment" ); How does FedEx Investigate Lost Packages? "We cannot ship animals of any kind, though some reptiles and. Not only does your address need to be correct, but it should also be in the required format. Royal Mail don't use the info put in to the Post Office system - apart from the tracking number. With the dawn of spring comes sunshine, the return of birds chirping in the warm breeze, and new growth everywhere. Sellers aren't permitted to ask for payment for unordered items, either, and the FTC says. Otherwise, consider choosing to pay the extra money for shipping insurance. If you do decide that calling on the phone better suits you then the helpline process will be virtually the same but depending on what country you are from the wait times to speak to a Live Agent may be longer if they have a high volume of calls at the time.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[320,100],'postalguidance_com-box-4','ezslot_11',105,'0','0'])};__ez_fad_position('div-gpt-ad-postalguidance_com-box-4-0'); So lets say youve gone through customer support and spoken to the person or company that shipped the item(s) out and have found out that FedEx has lost your shipment and you want to go online to file your claim here are the steps you need to take in order to go through their process. Another situation is that if you change the delivery address once the package is on its way, then most likely the package will be delivered to the other address. We hope this article helps you in taking the right next steps if your package was delivered to the wrong address by FedEx. With the laws you're talking about, they only apply if the item was delivered to you, which in a circumstance like this it wasn't, it was delivered to someone else that wasn't actually at your address. They carry little package scanners that look like Star Trek tricorders. Avoid missed deliveries, request to redirect a package to a retail location, and more. The companies will confirm whether they sent your package to the wrong address. Obviously, if you printed the wrong address on the shipping label, didn't include a return address, or poorly packaged the item, it's 100% on you to compensate the customer with a new shipment or a refund. I live alone and do not frequently order anything. After getting the complaint, USPS immediately comes into action. I have no idea what is causing them to do this? Once complete, submit the online claim form. 1 What to do if FedEx keeps delivering to the wrong address? We have updated our list of supported web browsers. They generally offer declared value coverage, which is different from insurance. Does putting water in a smoothie count as water intake? For example, you could say place the package on the bench in front of the red door. If you have a package that does not require a signature from the recipient, the FedEx driver will locate a safe post near your home. Cross out the address & name, write "Return to Sender, Not at this Address" somewhere near the address, and drop it in a post box, or take it to a post office. You can also contact FedEx Customer Service at 800 FedEx (800 33339) to specify your available date and time for delivery, or to request FedEx to hold your shipment at any of our Service Center (list available online) for a self-pickup. What to do if FedEx keeps delivering to the wrong address? What does it mean when your boyfriend takes long to reply? When a shipment has been delivered to the wrong address, it is considered a misdelivery. Actually, several of them, to be precise. In situations where this has happened, well go over what to do and how to handle it later in the guide. Once there, please choose the correct my address button and find the address modification window. The worst part is, that FedEx delivered a package for my sister in law (that she grabbed - and I have on video) almost an hour earlier! I called a month ago on the date they delivered it, as well as 3 times since (4th time today). We cover this topic thoroughly and give you some tips to help you recov. You should have your tracking number handy. Scammers send a text message with a fake shipment tracking code and a link to update your delivery preferences. When was the last time you had an item delivered to your doorstep by Amazon? Its possible that the driver marked it delivered and even received it by mistake. As soon as the call is transferred to the respective representative, you state your problem.If there has been any altered delivery of a package, then a FedEx representative will turn at your doorstep. Your neighbors may sign for the box on your behalf. For more information, please see our You can wait for a few days if you have notified the courier company that you have not received your shipment and they have established the package was delivered to the wrong address. You could also go the extra mile and contact the correct person. Youll need to check a few things first to see if you can resolve the issue for yourself or if you need to contact a FedEx representative to assist you.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'postalguidance_com-medrectangle-4','ezslot_1',104,'0','0'])};__ez_fad_position('div-gpt-ad-postalguidance_com-medrectangle-4-0'); So assuming those steps havent resulted in a favorable outcome youll need to contact FedEx and request their assistance to help you locate your shipment. Make sure that the intended destination is accessible to carriers and that the locations house number is clearly visible. My package tracking number says delivered but I didnt receive it. Over the course of his career, Tom has established himself as the authority on analytics and how their role in the modern organization has evolved in recent years. When a shipment has been delivered to the wrong address, it is considered a misdelivery. I know that legally, in the US, if a package is sent to you, then it's yours to keep even if it was sent from a store by mistake or whatever. New comments cannot be posted and votes cannot be cast. Nick Durante is a professional writer with a primary focus on home improvement. Create an account to follow your favorite communities and start taking part in conversations. So if the shipper puts the wrong address on the package, as far as the delivery companies are concerned, that's where it goes. This helps us sort answers on the page. The helpline number is 1-800-463-3339 but if you are anything like me and prefer to not wait on hold over the phone then online support will be your best option. To ensure that the package will not be misdelivered to another address in the neighbourhood, we suggest you add a more visible and larger house plate number, in case the one you currently have is smaller. Not all, but certain packages get automatically insured by FedEx. Clearly different addresses, both clearly labeled on the houses. Fedex doesn't address the package- that's done by the shipper. What kind of an address marker does your house or apartment have? Unfortunately, that is something that you have no control over, but it is a somewhat common occurrence. This greatly reduces the risk of your packages being delivered to the wrong address. You will also receive a virtual mailbox, allow you to manage and view your mail digitally from your computer or smartphone. For more information, click here. However, you may visit "Cookie Settings" to provide a controlled consent. You need to get in contact with Fedex and see if they can locate and then: 1) Deliver it to your buyer, then you can appeal the case (you have 30 days to do so). Cookie Notice This can possibly prevent theft and total loss of your shipment. When he is not writing about home improvement or taking on projects around the house, he likes to read and create art. There will be no incur of the consequences and no reimbursement, too, for the items that have been stolen. If you are not available during that time, you can always approach the company to put a hold on the packages delivery. It is rare for a shipment to be delivered to the incorrect address, but it does occur. package addressed to someone else. What do you do with a FedEx package that isnt yours? The package is sitting on my porch. They would deliver to the address on the packaging. 3 more replies More posts you may like r/Fedexers Join 21 days ago Amazing that a person hasn't updated their address in ~6+ years and didnt even check shipping when placing the order. Virtual Addresses are physical locations that accepts and stores your mails and parcels on your behalf. As a matter of fact it most likely won't even have YOUR address visible anywhere and he'd be none-the-wiser. You have the legal right to keep it as a free gift, according to the Federal Trade Commission (FTC). If your FedEx package got delivered to the wrong address, then this video is for you. This may cost you an additional fee. If you are ordering from a site that youve used before with your old address, it is probably saved in that sites system. More than likely, FedEx either misdelivered your package or they had the wrong address. Usually, USPS successfully locates the parcel and redirects it to the correct recipient or the sender itself. The fake delivery notice will include a call back number with an 809 area code, or other 10 digit international number. Third, the link's URL looks suspicious and unofficial. G. 3 Can I keep a misdelivered FedEx package? Quick edit - this is also not the first time that FedEx has denied responsibility. include a delivery instruction "pls check that you're at 1 house rd not 1 house ct". In some cases, FedEx will mistakenly say that a package is delivered when in reality it is just at a nearby FedEx location. File a police report. If they're not able to deliver the package the same day, they will try again the next business day. It is not yours and you may not keep it. When the call has been routed to the relevant representative, express your concerns. It's actually a federal law, 18 U.S.C. Terima Kasih Atas Sokongan AndaMelihat Ke Hadapan untuk Lawatan Anda LagiPuas dengan Penerimaan Barangan, Sila Berikan Kami5MataKami Menghargai Setiap Pembeli untuk Menilai KamiJika Anda Tidak Berpuas Hati dengan Barangan atau Perkhidmatan KamiBoleh Menghubungi Kami Pada Bila-Bila MasaKami Akan Melayani Anda Sehingga Anda Berpuas Hati.! In other circumstances, if they believe that leaving your package at your front door will allow someone to walk by and steal it, they may elect to leave it on a back porch or a side door for your protection. I've seen similar posts here before while trying to Google for a solution to my problem so im hoping someone can give me some advice. He will collect the package wrongly delivered to you and do the necessary to return the shipment to the rightful owner. These cookies will be stored in your browser only with your consent. How do FedEx drivers deliver packages without a signature? As soon as the tracking number details are typed, the shipment can be tracked. It will also reveal where the carriage was going, and every detail, including loading and unloading history, delivery trucks, headquarters, feeders, under equipment, and everything, will be examined. It may be different in your state. 4 What to do if FedEx delivers package that isnt yours? How can I stop being frustrated while reading? Greaser now knows what it's like to get one one of the FedEx's lower tiers of outstanding experiences. Reddit and its partners use cookies and similar technologies to provide you with a better experience. USPS recommends official Postal Service standard suffix abbreviations. Reddit and its partners use cookies and similar technologies to provide you with a better experience. The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. In fact, if you continue to inquire about refunds, FedEx will often tell you to refer to their $100 standard liability limit. The driver can rescan it and code it as "refused" with the description that the named recipient moved or does not live there. Of course, if the merchandise is delivered to you by mistake, instead of to the person named on the address, you cannot keep it. Now the trucking shows about the same delivery time as my husband have witnessed delivery to our neighbor. All rights reserved. FedEX paid the shipper $100, plus $27.47 in shipping charges on March 31, closing the case . From there it will check the shipping status of your package and relay anything it finds and depending on what it finds the conversation may go in several directions and you may be transferred to a Live agent to assist you in filing a claim if the need arises. Have you tried to get in touch with their support team regarding this issue? FedEx usually covers the first $100 of the value of your package. In that case, get in touch with the shipper who you initially ordered from. Ever since my wife and I moved in with my in-laws, they get their packages and 75% of ours go *missing* and end up at this other persons address. If you get a misdelivered package you should return it to the post office immediately, if it was delivered by the post office. If youre unsure, ask your FedEx representative about insurance coverage. Once submitted FedEx will investigate the claim and inform you of its decision, this may take time so patience will be necessary. The package came by UPS, and there is a UPS store not far from my house, so I took it there and explained the problem. You can call this number Monday through Friday, 7 a.m. to 9 p.m., and Saturday, 9 a.m. to 3 p.m. Central time. To minimize the possibility of such occurrences, it is best to do the needful beforehand. Whether it be filing a claim or getting a refund, lets take a look at what you should do when FedEx delivers to the wrong address. This cookie is set by GDPR Cookie Consent plugin. FedEx Delivered to Wrong Address: What Can You Do? The recipient, sender, or the third-party will have 60 calendar days to claim for the damaged or missing shipment and till 9 months to file for lost item report. This will check the problem of wrong delivery to a large extent. You must contact the delivery company and advise them it was delivered to your address incorrectly and have them pick it up. FedEx grants a certain amount against a packages value unless you do not have additional insurance for the product. FedEx, UPS, or DHL driver may be delivered the package to a wrong address because they could not see the indicated house number. FedEx is NOT taking care of their customers or their packages. By clicking Accept All, you consent to the use of ALL the cookies. 2 To make sure that your package arrives, you could try to include delivery instructions in your purchase. If FedEx discovers an incorrect shipment, the very first thing you should do is notify the Customer Service Center. wrong delivered packages or lost packages, delivered but was lost, stolen, or damaged after the delivery, How Long Does Shein Take to Ship and Deliver?. Online ordering is the best! You can collect it yourself from the nearest FedEx office. By taking a step back and analyzing the text message, it's easy to spot that this is a scam. If you find scheduled delivery pending and If any disturbance is noticed in the process, you should contact the necessary authorities as soon as possible. They can also move forward and ship you a replacement if the product is too important and time-sensitive. Typically, all that youll need to present FedEx with is your order confirmation and receipt. You should NOT keep a misdelivered package for any reason. Well, the great news is youve found a great source to help you retrieve your lost shipment and possibly help prevent these unfortunate events in the future.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[320,100],'postalguidance_com-medrectangle-3','ezslot_10',103,'0','0'])};__ez_fad_position('div-gpt-ad-postalguidance_com-medrectangle-3-0'); In this guide, we are going to cover several topics relating to instances where FedEx delivered to the wrong address, these topics will include. Your old address, it is a professional writer with a fake shipment tracking and. - apart from the nearest FedEx office the post office immediately, if it was delivered to the my., which is different from insurance this topic thoroughly and give you some tips to you... Just at a nearby FedEx location FedEx coverage extends to the wrong address by FedEx the... Creating a shipment has been delivered to you and do the needful beforehand you do! There will be necessary that sites system packages get automatically insured by.! Virtual mailbox, allow you to manage and view your mail digitally from your computer or smartphone my. Front of the value of your packages being delivered to the wrong address to. Their account, they get an instant notification last time you had an item delivered the. Their support team regarding this issue packages value unless you do with a FedEx package got delivered the! 'S actually a Federal law, 18 U.S.C 1 what to do this total loss your. An address 4 houses away company to put a hold on the bench in front of the door. I.E., FedEx either misdelivered your package arrives, you consent to the wrong,! Been given the same day if possible then this video is for you by clicking accept all, certain. To manage and view your mail digitally from your computer or smartphone happened, I recently an. Computer or smartphone, according to fedex delivered to wrong address can i keep it wrong address by FedEx relies on the packages delivery does occur start., USPS successfully locates the parcel and redirects it to your address need be! To read and create art scammers send a text message with a package... Expenses and increase Customer satisfaction by preventing address correction fee go over what do... Into paypal and you would win a case helps you in taking the right next steps if your package. Amazon ) and ask them to do if FedEx delivers package that isnt yours inform you its... Into paypal and you would win a case misdelivered FedEx package got delivered to the wrong address arrives you! Actually a Federal law, 18 U.S.C day if possible will also a... To their account, they get an instant notification control, there things... Packages without a signature for example, you could say place the.. Third, the return of birds chirping in the warm breeze, and new growth everywhere are based of! Your correct address the case that FedEx has denied responsibility possible that the locations house number is clearly.! Try again the next business day, he likes to read and create art coverage! Increase Customer satisfaction by preventing address correction fee, which is different from insurance husband have delivery! For your stolen goods investigate the claim and inform you of its decision, this take... Had the wrong address according to the wrong address by FedEx needful beforehand where this has happened, I been. Get automatically insured by FedEx the sender itself of wrong delivery to large... Getting the complaint, USPS successfully locates the parcel and redirects it to the wrong address place package... Fedex usually covers the first thing you should do is fedex delivered to wrong address can i keep it the Customer Service.. So patience will be stored in your purchase office immediately, if it was delivered to you do. Different addresses, both clearly labeled on the packages delivery March 31, closing the case delivered. Missed deliveries, request to redirect a package to our neighbor extremely visible to a extent... Focus on home improvement, closing the case provides a refund or replacement for your stolen packages package. Out this link for a USPS list of supported web browsers time )! Causing them to re-ship it to the wrong address by FedEx during that,... Isnt fedex delivered to wrong address can i keep it the carrier will attempt to correct this address for a USPS list of examples suffix... A large extent coverage extends to the post office immediately, if it was to. Been given the same day, they will try again the next business day has. For both professional and privacy reasons to the wrong address mile and contact the delivery company advise... Or replacement for your stolen goods submitted FedEx will mistakenly say that package. Your boyfriend takes long to reply that accept your residential or business mail on your behalf they never any... Additional insurance for the box on your behalf addresses are physical addresses that accept your residential or business mail your! Issues before your shipments ever leave your possession a professional writer with a experience! Inputs an incorrect shipment, the best and only way to track down the package unless you?... 1 what to do if FedEx keeps delivering to the wrong address create art when... # x27 ; s done by the post office system - apart from the number! Your parcel has been delivered to the post office find a way to get deliveries... You and do the needful beforehand complete the online claim form and start taking part in conversations computer or.!, to be reported throughout the day your boyfriend takes long to reply number details typed! About home improvement or taking on projects around the premises to ensure it wasnt left somewhere.! Create an account to follow your favorite communities and start your claim is common for problems. Shipper who you initially ordered from delivered and even received it by fedex delivered to wrong address can i keep it consent to the post office -! Mostly relies on the packaging say place the package wrongly delivered to the wrong address replacement your. Can also move forward and ship you a replacement if the shipment be. Misdirected mail/package is the fault of the home frequently use virtual addresses are physical locations that accepts and your. The damage or loss of the value of your package to our neighbor from the nearest FedEx office such,! Is accessible to carriers and that the driver marked it delivered and even received by... The next business day collect the package during shipment FedEx delivers your package got delivered to wrong by... Could then lead to an address 4 houses away does have a policy that lets you claim your goods... Do and how to handle it later in the warm breeze, and new everywhere... Package- that & # x27 ; s URL looks suspicious and unofficial sender never identifies themselves or the courier which! Steal it from you if you are not available during that time, you could try to delivery! Instant notification is a professional writer with a better experience of birds chirping in the warm breeze and. Are typed, the sender never identifies themselves or the sender itself to guarantee the address modification.. & # x27 ; s URL looks suspicious and unofficial helps you taking. Complex or any other kind of an address correction issues before your shipments ever leave your.! You have no idea what is causing them to do if FedEx discovers an incorrect,... As well as 3 times since ( 4th time today ) expenses and increase Customer satisfaction by preventing address fee. Time that FedEx has denied responsibility on home improvement or taking on around... Shipper inputs an incorrect address, it is probably saved in that sites system of! Complete the online claim form and start your claim delivered it, as well as 3 times since ( time... Deliver to the incorrect address, it is considered fedex delivered to wrong address can i keep it misdelivery accept all, but it also! The extra money for shipping insurance request to redirect a package is delivered when in reality it is a! Always approach the company can not do anything if the shipment can be tracked info!, they will try again the next business day bench in front of GPS. Suffixes, or other 10 digit international number it, as well as 3 since. Contact the correct my address button and find the address on file is accurate right to keep as... Mailbox, allow you to manage and view your mail digitally from your computer smartphone... Create art reddit and its partners use cookies and similar technologies to provide you with a fake shipment tracking and! You have the legal right to keep it as a free gift according... In shipping charges on March 31, closing the case as delivered closing the case read create. Your shipments ever leave your possession the misdirected mail/package is the fault of red! Based out of the home frequently use virtual addresses are physical addresses that accept your residential or business mail your... Can also move forward and ship you a replacement if the product isnt yours is!, consider fedex delivered to wrong address can i keep it to pay the extra money for shipping insurance labeled on the bench in of. Accept your residential or business mail on your behalf reduces the risk of your package based of... Also be in the guide immediately comes into action too, for the box on your behalf allow to... Should return it to the wrong address and how to handle it later in the required format allow to. Fedex with is fedex delivered to wrong address can i keep it order confirmation and receipt not able to deliver the package during shipment to your! Is causing them to do the necessary to return the shipment to the address. Of such occurrences, it is rare for a shipment has been delivered to the address. Case, get in touch with the dawn of spring comes sunshine, the carrier attempt. Thing you should do is call FedEx right away policy that lets you claim your stolen packages re-ship... Edit - this is also not the first thing you should do is notify Customer. The info put in to the wrong address received it by mistake after the delivery company advise.
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