Dear Taylor,Thanks for trusting us with your trip.We're glad you enjoyed your experience with our agent Ambrose.Faithfully Yours,Chatdeal Team. Charges alot of money and doesnt do the work i needed to be helpe with. You never get the same person twice. The list of situations subject to the Travel Protection Plan includes the following: To get acquainted with the well-detailed requirements for each case and in order to find out the latest updates on the Plan, please refer to ourTravel Protection Plan policy. Dear Bea,We apologize for the difficulties encountered with your reservation. They all did the best they could to get me the best offer. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. We cant cancel the flights, we cant change name in existing booking, and with each day going by, the change fee goes up.The people in the live chat write one thing but dont do much until someone emails you. will be using Chatdeal again and I hope its always with Enzo! Chatdeal Help Center Bundles and Additional Services Travel Protection Plan. Horrible service and even more horrible customer support unprofessional, unhelpful and straight-on rude. Cant believe that KAYAK does business with Chatdeal. 5 0 Dear Terry,We apologize for the negative experience encountered with the canceled segment.Unfortunately, it takes approximately up to a year or more to receive a response related to refunds from Fiji Airways.Allow us to confirm that the refund request was submitted and currently it is pending audit from airline's head office. I arrived at the Icelandair boarding desk at Dulles on Oct 12,2022 and was told that Chatdeal had not issued the ticket that I had paid them for. Dear Indriana,We were thrilled to read your 5-star review of our service. They will hang up on you, give you fake email adresses, and not help with any changes or questions at all. Economy. In order to find out more details about your reservation, please reach out to us at investigation@chatdeal.com.We will be looking forward to your reply.Best regards,Chatdeal Team. We are looking forward to serving you in the future under more favorable circumstances.Kind Regards,Chatdeal Team. Kind regards, Book easily, Fly anywhere! Dear Valued Customer,Thank you for your nice words!The last thing you need when planning a trip is to worry, that is why we focus on personal assistance. What a scam! Chatdeal never responded to my refund request.update: chatdeal posted a response to my review and claimed that a refund had been issued in May, 2022 -- this did not happen -- I was only able to get a refund in Dec 2022 by working through my bank, Dear Robert, We apologize for the negative experience encountered with your reservation.Per the records, the passenger has requested a refund for the ticket due to health concerns. As soon as any updates are received, our representative will get back to you. BBB Business Profiles may not be reproduced for sales or promotional purposes. I will most likely have to buy a new ticket if I want to get back home.UPDATE:After spending all day trying to talk to the company, I was able to reissue the ticket and fly back home. Chatdeal refused to reschedule. Tip for consumers:Use the service at your own risk. Book easily, Fly anywhere! Companies can ask for reviews via automatic invitations. Chatdeal Team. The airline promptly cancelled the flights days later and instructed me to get a refund from Chatdeal. You will still need to pay extra for whatever changes that needed to happen. Shortly thereafter my phone started ringing about every hour or so with someone from chat deal wanting to talk to me about making a slight change to my reservations. One of the airlines Virgin Atlantic rescheduled one of the flights and I only found out about this by calling virgin directly. Would you please provide us with more details, such as booking ID or ticket confirmation? We use dedicated people and clever technology to safeguard our platform. Back to Help & Customer Service Price Drop Protection. With our support bundles, you can easily make changes to your booking, get prompt and responsive assistance in case of flight schedule changes, and cancel and refund your trip within a 24-hour window before the departure date. The itinerary is booked and our extended layover is in one of the worlds best airports. Go direct to your airline to purchase tickets. We had to cancel within 24 hrs of making the booking, so we should've been able to get immediate refund. Thank you for giving us the chance to assist you with your travel needs!Kind regards,ChatDeal Service Team. Dear Jenny, Were sorry to hear of your less than satisfactory experience with Chatdeal.We value our customer's opinions and would like to thank you for bringing this to our attention.Please contact us at investigation@chatdeal.com so we can get this sorted. This is a scam! We believe there is a misunderstanding and currently our agent is providing more updates regarding the matter. Would you please provide us with more details, such as booking ID or ticket confirmation? Chatdeal has a consumer rating of 1.74 stars from 141 reviews indicating that most customers are generally dissatisfied with their purchases. Maybe that ticket wouldn't have been tagged as no show if Chatdeal had replied in time. please help. Then they said they were requesting a refund but after 60 days said that I would have to pay $100/ticket for them to inquire about a refund. Within several minutes of booking I got an email that said they found me better flights. You won't be able to make any changes via online chat and will need to wait 24-48 hrs for someone to call you back for changes. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Our agent Amber, is always super helpful and clear. Dear Michelle,Amazing feedback! Service 98 Value 96 Shipping 51 Returns 73 They do pick up the phone but they won't help and/or claim that they do not have the authority to help. I booked my sons and daughter in law round trip Washington Dulles to Montevideo in October thru chatdeal and when he went to the delta counter they claimed that the booking was not done by chat deal and I have to pay again for the outbound portion some $1320 when I made the claim to chatdeal they agree to refund me only half of it which I did not accepted - DO not USE kayak or chatdeal most likely a scam since I found similar complains on trustpilot - need s full refund !! Kayak - $216.40. Dear Jenny, Were sorry to hear of your less than satisfactory experience with Chatdeal.We value our customer's opinions and would like to thank you for bringing this to our attention.Please contact us at investigation@chatdeal.com so we can get this sorted. Much love. Chatdeal Team. Faithfully yours,ChatDeal Team. Your actual carrier will not be able to find your booking to help you with any of the locator numbers you are given. We hope to serve you in the future under better circumstances. So what can i do ? Bundles and Additional Services 3 . Terrible and never buying from them again. Kind regards,ChatDeal Service Team. Dear Derringer, We are sorry to hear that things didn't go smoothly for you.Could you please email us at investigation@chatdeal.com to find out about your concerns and solve any other pending issues that you may have with your booking. ChatDeal Service Team. Chatdeal.com. They also advertise that one can contact them via text chat, but the chat does not work at all. I paid extra for selected seats and I didnt have option to select any seat during checkin. Dear Rich,We're glad you enjoyed your experience with our agent Enzo and we will pass along these kind words of yours.Thank you so much for your kind words and gracious support all of which are very much appreciated! unacceptable! Found out about cancellation by checking directly with airline. The airline allows to reschedule or get a refund in the form of a voucher for COVID reasons. Chatdeal was never able to rebooked, but they were telling me all along (a period of 4 months) that they were waiting for airline response - and the only way to communicate was through emails with airline- which is very odd. Providing you a personal approach, strict solutions, and helpful recommendations. Submit a request. Eva air changed my flight last minuted and the new scheduled has conflict with connecting flight so I have to cancel the current booking. Have more questions? And they left at O'Dark 30. They weren't. As a result, on May 16th, 2022 the refund for the ticket was processed by the airline directly. I have not received any more emails from ChatDeal. Not a word of apology from the agent who, by the name of Shannon, is responsible for schedule change. Dear RG, We apologize for the difficulties encountered.Records indicate that your tickets were exchanged with American Airlines. Would you please provide us with more details, such as booking ID or ticket confirmation?We would appreciate it if you could email us at investigation@chatdeal.com to find out about your recent experience. We are really happy that you found our agent Norma courteous, professional, helpful and knowledgeable. Dear Loic,Your review is very concerning to us. I quickly emailed back and said to cancel my reservation. Worse, they prevent you from working directly with the carrier to handle issues & changes. Chatdeal Team. Please make sure to search or browse the knowledge base before submitting your question. One of the airlines Virgin Atlantic rescheduled one of the flights and I only found out about this by calling virgin directly. Kind regards, I spent hours searching websites and came up with an international flight for my wife and myself in business class. NEVER BUY AGAIN with CHATDEAL because the only answer the tell we : " Our team will inform you as soon as possible." Thank you Kerry for doing nothing ! Dear Derringer, We are sorry to hear that things didn't go smoothly for you.Could you please email us at investigation@chatdeal.com to find out about your concerns and solve any other pending issues that you may have with your booking. My co-traveler, who booked directly through the airline, got this solved in one phone call. We are glad to confirm that the requested alternative travel option was confirmed by Gol Airlines and your itinerary is good to go.Thank you for taking the time out of your day to leave us a review.Best Regards, Chatdeal Team. You have 3 choices, 1. book a new ticket with the airline 2. book the one way ticket with Chatdeal and pay the extra money 3. persist with trying to book the return flight with Chatdeal Dear Chris,Your review is very concerning to us. Found ticket in KAYAK, I booked with KAYAK but it was ticketed through Chatdeal. Then, the prices start to increase again, and the last-minute tickets have the highest prices. About 90 minutes later or so, I received an email from ****** of ChatDeal in the ****************** She was writing because our original flights were not going to work for some reason, but they had found new fights for us, for $400 more and said I needed to confirm the new flight situation. Please contact us at investigation@chatdeal.com so we can get this sorted. Special Services 4 . Horrible customer service. We hope that next time you wont meet any issues in booking with us! The carriers just refer you back to Chatdeal. The person "Jamie" suddenly went MIA. Dear Kaushik, I was helped by Raavi who was both helpful and incredibly patient. We value our customer's opinions and would like to thank you for bringing this to our attention. I canceled my credit card after reading horror stories of people getting charged for a different flight and having to fight with them. Faithfully yours, Kind regards, We're thrilled to hear that you've had such a positive experience with Josie.We completely agree with you and we always do our best to make your interaction with our Travel Agent as smooth and pleasant as possible.Faithfully Yours,Chatdeal Team. Thanks Crystal! New York, NY 10018-9852. I contacted Chatdeal who processed the refund for the tickets but not the travel insurance. Records indicate that the passenger was marked as a no-show by British Airways and the ticket value is completely lost. I found out that one leg (the last one of the return) flight was cancelled. Love working once again with chatdeal - and Especially Josie! ChatDeal Service Team. And they left at O'Dark 30. Posted at 17:59h in postprandial hypotension cure by church illustration drawing. We use dedicated people and clever technology to safeguard our platform. ChatDeal did not contact me in the 24-48 hours as promised. Dear Eli Hetrick,Thank you for your amazing feedback. From my experience, I would rate them 0 were there such an option. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Was this article helpful? Customer service is a joke. Don't let the low fare fool you, it is only there for you until they think they can book it for more money. Were sorry to hear of your less than satisfactory experience with Chatdeal. Tip for consumers:its not kayak. KAYAK Help Center Frequently asked questions. Meal Selection Read More Seat Selection Read More Special Assistance at the Airport But the worst part is: Now Im stuck in another country because the airline changed the flight and this travel agency cant update my ticket. How dares she? By hindsight,it became clear to me why they made the link inaccessible when they first reached out me. price over the last 2 weeks) I thought that KAYAK was better than that. Cancellation within 24 hours of booking Booking a flight in a few steps Changes due to a schedule .
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